The Highfield Reviews Summary

Accommodation

Pros:

• "Stayed here for a night after a gig at the Empire and it was the ideal place to stay. Price of the room was excellent - it was clean and spacious and we could hear no noise when trying to sleep."
• "Rooms are fantastic! Stayed before the refurb and what a change!"
• "The room was toasting roasting it was so homely too."
• "All in all my weekend at the Highfield was a great experience, the room was large and very clean."
• "The room and the en suite was immaculate."
• "Room large comfortable and clean Bathroom huge with Bath and shower."
• "The hotel is absolutely worth every penny we paid to stay."

Cons:

• "Several bulbs were out in the room and the TV was tiny."
• "The mirror in the room has a big rip in it and wardrobe also had holes in it."
• "I am a 73 year old man and I can not sleep in this horrible disruptive hotel ever again number 207 was absolutely the messiest room I have ever slept in in my 73 years of age this is the worst hotel I have ever stayed in in my life !!!!!"
• "Room was also not disabled friendly having steps leading into the bathroom."
• "Curtains held up by string, bath side was falling off and around the bath was lots of mould."
• "The bathroom wasn't clean around the floor edging and bath side was disgusting and the cupboard under sink mouldy and needs replacing."
• "Two nights without heating so far and no hot water tonight."

Food

Pros:

• "18 of my family & friends had a thoroughly enjoyable evening. Food was excellent, service from Sophie & Pam was exceptional, you won't meet two more hard working & nicer members of staff anywhere."
• "Good food good prices."
• "This is the second time we have been for a meal and on both occasions the meal was nicely presented and tasted ever better the staff were very pleasant and helpful at all times."
• "The mini grill I had was of good taste and quality the meal was really good value."
• "Our evening meal was delicious. Felt very full and happy."
• "The food chosen was a very good meal deal and most enjoyable."
• "The food was delicious 😋 and very well priced easy 5 star's."

Cons:

• "It's a toss-up as to whether the food is going to be acceptable or deplorable."
• "Everything on my plate tasted the same of spare ribs."
• "The food was huddled in the middle of the plate, probably to try and get warm."
• "Food is very good when the chef isn't having his time of the month."
• "Ordered a chicken burger, could have put a window through with the bun it was that hard. Chips were also cold..."
• "Lasagne looked very basic parts of it were hard and cold also, ranch burger was a mess."
• "Today the food was over cooked and inedible."

Staff & Service

Pros:

• "Staff are always pleasant and work really hard."
• "You can tell these are well looked after and the staff go out there way to help with everything!"
• "Tha staff were very upbeat, friendly and made sure we got everything we needed."
• "Another great experience staying at The Highfield, all the staff are very friendly and accommodating and the food is always great."
• "The staff are beyond wonderful."
• "Staff very obliging and helpful."
• "The staff were friendly and helpful."

Cons:

• "Staff were too busy socialising with each other to care about customers."
• "The staff act as if they have had no training what so ever and are incredibly rude."
• "The bar staff were dismissive and I felt like I was being cheap by questioning it."
• "Staff are very miserable, ordered via the app. Young lad behind the bar came over put the drinks on the table and walked off not a word said or any facial expression which is very rude when working in that kind of job."
• "The only reason why I'm writing this review is not the pub but the individual on Dr uty on the day the chicken Parmigiana and all day breakfast are next to each on the menu and she made the mistake because she was not paying attention and was so rude when told her she made a mistake."
• "Terible customer service, gave 1 star because it wont let me post a zero."
• "Hotel staff were varied in professionalism some were polite and had a few who were rude and unhelpful."

Value & Experience

Pros:

• "Great value for money, good location and access to town centre."
• "Burgers are delicious and you get BOGOF on Friday! So two burgers for the price of one also myself and my mum enjoyed digging our mouths into these succulent burgers 👌🏽😋 definitely worth a visit!"
• "Place use to be over run by the local idiots! Management and team have done a great job of getting it back to a great place to go!"
• "Great football with numerous sky box’s means can have multipul match’s on at the same time! Class"
• "Allways bang for you money. Perfect for family’s and social occasions"
• "Food is really good too, two meals for £8 - really cheap!"
• "Great value CANT wait to return!"

Cons:

• "We went for Christmas day lunch 2021 and was really disappointed."
• "Went today to commemorate 10 years of our mother's passing... this will be the last."
• "Avoid at all costs. Waste of 10 quid."
• "If I could put 0 stars I would."
• "The food was nice but quite pricy."
• "Food is a little expensive for what it is, very poor vegetarian choice."
• "Definitely below average."