The Bluebell Middlesbrough Reviews Summary

Room Quality

Pros:

• "The room was clean but needs some TLC in places the ledges in the bathroom were chipped and need replacing the beds were first class and I did have the best 2 night's sleep in a long time."
• "Stayed for a night for business in a superior double room."
• "Rooms for what we paid were Excellent. Very clean and comfortable."
• "Overall the pub and hotel was absolutely spotless."
• "Room was clean and well kept bar staff were more than accommodating I felt very welcome in the hotel my main highlights were the friendliness and the politeness of koshi and Karen i could not have felt more welcome."
• "Room clean, tidy and as expected."
• "Room was clean, warm and comfortable, if a bit tired. Could definitely do with a bit of a refurb and our toilet flush was a bit temperamental!"

Cons:

• "The room was freezing."
• "Rooms are gross. Hairs and bits on the uncleaned floor."
• "Heating not working in bedroom."
• "Room was a big size but there was hair still left in the bath plug and the carpet was not fitted down properly and the room had dust all over the place."
• "Rooms are shabby curtains had cigarette burns in them windowsill covered in cigarette burns."
• "Once room it looked like a cupboard door out of school, once inside you had to physically shut the door yourself to ensure it was secure and there was chain to lock the door, did not feel comfortable leaving any belongings in the room."
• "Lift appears to be permanently broken, not ideal when you've done a 12 hour shift and have to then carry luggage up 2 flights of dingy stairs."

Staff and Service

Pros:

• "Everyone is fantastic with my son."
• "The staff were kind with me and offered to carry my coffee to the table for me."
• "The staff were incredibly friendly and the function room perfect for about 30+ people."
• "Alan the team leader checked me in to the hotel and was so helpful."
• "Got to say Kirsty in the bar was amazing. Great conversation, always smiling and an example of how pubs should be."
• "The staff were very helpful and friendly, the food was faultless and VERY tasty and well cooked."
• "All the staff were extremely helpful"

Cons:

• "Never in my life have I met such a RUDE and disrespectful member of management!"
• "Place has massively gone down hill. Don’t bother going on a sunny day as the staff can’t be bothered."
• "Safe to say I'll never stop here again."
• "The meals were very poor. Food billed as good deals but just not worth the long wait for."
• "The drinks are on the more expensive side."
• "DONT STAY HERE, ITS NOT CLEAN AND THE STAFF ITS DODGY."
• "The housekeeping staff are ignorant and lazy and do nothing but chat loud all day in the hallways."

Food Quality

Pros:

• "Typical pub fare but tasty and well cooked and qualified for a 'meal deal' which was even better."
• "My Husband and I enjoyed small fish&chips with free drink of your choice. All of which were excellent."
• "Enjoyed one of the best carvery dinners on a Sunday."
• "The food was outstanding very well cooked and presented."
• "The buffet in the room was really nice."
• "Food and drink delicious."
• "The breakfast was cooked amazingly lovely runny eggs how we like them everything was grilled so it was full of flavour and not a drop of grease."