Innovate Estate Agents Reviews Summary

Professionalism

Pros:

• "Innovate provided the most excellent service in the sale of our property."
• "Indy was extremely knowledgeable and highly professional when it came to leasing our commercial property."
• "Very knowledgeable and professional in their conduct."
• "Highly recommend Innovate Estate Agent very knowledge and professional staff."
• "I highly recommend Innovate estate agents in Oldbury who recently sold my house."
• "The best estate agent in Oldbury! Sold my Moms property in no time."
• "Very professional and quick."
• "Thank you to the whole of the innovate team and especially David who made buying our 1st home such a nice and smooth process."

Cons:

• "The illiterate woman tried to argue with me about their shady practices."
• "The service I received was shocking. I came home and found a For Sale sign outside my house... they never told me."
• "Unprofessional agency, called them to give an offer for house which we viewed before and was already sold because someone who viewed as well knows a landlord and was sold to him."
• "Rude and discriminating, they take advantage of vulnerable adults."
• "Very poor and unprofessional service."
• "AVOID AT ALL COSTS!!! Terrible customer service and incapable employees."
• "I would certainly recommend Innovate Estate Agent to anyone because they are very methodical in the way they process everything."
• "One word describes this agency and the properties they rent AWFUL....Loren tells lies get this done get that done in fact gets nothing done all they want is your money."

Customer Support and Communication

Pros:

• "They ensured that it all went very smoothly and were extremely efficient regarding communication."
• "He was thorough when finding a suitable tenant and kept us updated throughout the whole process."
• "Special thanks to David & Onkar for their professional and consultative approach - taking their time to understand my needs and delivering accordingly in a very timely manner."
• "Thank you so much whole Innovate team and special thanks to indy he is very knowledge and kindhearted as well."
• "Innovate were recommended to me, and I would have no hesitation in recommending Innovate to anyone looking to sell, buy or rent property."
• "Really appreciate the high quality & professional services being provided by Innovate Estate team to new customers."
• "In addition to their expertise, Innovate estate agents were a pleasure to work with and always responded promptly to any questions or concerns I had."
• "David was ABSOLUTELY AMAZING AND SO POLITE AND PATIENT. He took all the time I needed to explain me everything thoroughly."

Cons:

• "I sent an offer for 111 dudley road west and gave all my documents required for the purchase of the property I sent an email making it very clear I am willing to increase my offer if anyone gives a higher bid however i received no response to either the phone or an email."
• "Viewing went ahead with no application forwarded onto to us despite multiple calls."
• "Finally got the application sent to us which was sent back within 24 hours. When it came to the final decision, the agency didn't even let us know that we didn't get the place until WE had to call."
• "Cannot stress how unprofessional this company is. It has been two weeks since we have moved out of our rented property and no communication regarding the refund of our deposit."
• "Highly unprofessional, would not recommend to anyone, we left our property over 2 weeks ago and have been chasing for our deposit."
• "Very poor communication, zero feedback on development regarding offer on property. Was never kept up to date and only found out a property I was interested had been sold when I checked on right move."
• "AVOID AT ALL COSTS!!! Have changed this review from 5 to 3 to 1 stars over this past year. Has taken them over a year to fix a leak in my kitchen and employees never fail.to interrupt you."
• "The communication within this company is significantly poor and I would not recommend them at all."

Efficiency and Effectiveness

Pros:

• "Very knowledgeable and professional in their conduct."
• "I would highly recommend Innovate estate agents in Oldbury who recently sold my house. From the very beginning, they were professional, reliable, and went above and beyond to ensure the process went smoothly."
• "The best estate agent in Oldbury! Sold my Moms property in no time."
• "Innovate Estate Agents recently sold our property in Birmingham for us. The person ( Onkar ) was the agent who dealt with the property, he was very helpful and kept us in the loop all the time."
• "I recently sold a property through innovate and they were incredibly helpful and kept me informed of all developments."
• "Very professional and quick."
• "They helped sell my late father's property. Knowledgeable, honest and quick to respond to any queries I had, they where fantastic in every sense of the word."
• "I have worked with different estate agents for over 30 years I have just used Innovate estate agents for the sale of my house. Brilliant."

Cons:

• "This company is extremely unprofessional and lacks any sort of customer service skills. After my experience with them, I would strongly advise against using their services."
• "After struggling to find the right estate agent to sell my property Innovate have restored my faith. They were so efficient in handling the viewings and paperwork and chasing solicitors that it made my life so much easier and less stressful."
• "Very bad experience they don’t answer calls when i ring them. keep delaying everything the lady karan who showed us the house said if i don’t go with their mortgage advisor our offer won’t get through."
• "AVOID INNOVATE ESTATE AGENTS AT ALL COST. I got given a property full of mice infestation mould and damp and when I requested for repairs to be carried out they fobbed me off with endless excuses."
• "RENTERS AVOID INNOVATE ESTATE AGENTS!! I rented a property through innovate in which the property was in uninhabitable condition with damp and mould aswell as Cat A hazards."
• "Very poor communication, zero feedback on development regarding offer on property. Was never kept up to date and only found out a property I was interested had been sold when I checked on right move."
• "Do not use this agency if you are want big to sell your home. Especially if it’s in a high demand area."
• "Would have rated them 0 if I could. Rented through innovate lettings. Complained of several things that needed to be done BEFORE signing such as emptying remaining contents in property & also cleaning of it."