Vets4Pets - Leeds Reviews Summary

Category: Veterinarian Leeds

Address: 178 Easterly Rd, Leeds, LS8 3AD, United Kingdom

Phone: +441132406222

Rating: 4.5
based on 115 reviews.

Customer Service

Pros:

  • "Staff were helpful and explained what they were doing clearly."
  • "They were really amazing, they checked my dog for me and explain everything that I needed to do."
  • "Follow up call the next day to check on the patient."
  • "The staff were really brilliant especially Lisa and a young man who's name I didn't know."
  • "Always such a friendly welcome and genuine interest."
  • "Nurses Care and are Very symapathetic"
  • "Jane on reception always greets our dog like a friend, she's so helpful and friendly."

Cons:

  • "We’ve had a very poor experience with Vets for Pets since the new staff have joined."
  • "Shocking just felt like they was there to take money off me."
  • "Waited 30 mins past my appointment time no apology for wait given."
  • "I rung up over my just born Staffordshire bull terrier he wasn't feeding so asked the receptionist for a vet to call me back...but still never received one"
  • "the receptionist didn't know anything about my phone call the previous day"
  • "the lady who I was speaking to was the lady I spoke to day before so I told her I wanted a manager for wen I get down there...all I got was the receptionist was sorry and she couldn't remember speaking to me"
  • "After spending thousands at this vets I am very dissatisfied with the unhelpful verging on rude receptionist I spoke to today."

Quality of Care

Pros:

  • "They did a brilliant job on neutering my boys cats, had no issues with them or their customer service and very professional."
  • "The vets showed real interest and concern about my cat's condition and recommended and provided the best care."
  • "Reasonable price and the cat has already perked up."
  • "The care on offer from all permanent Vets (and all other locum) is exceptional."
  • "We were seen almost instantly when we rang up with concerns about our Westie."
  • "One of the receptionists even insisted I bring my dog in after hearing her symptoms, and she was entirely right to do so (she had pyometra which is an emergency as it can be life-threatening)."
  • "The vet was very helpful, friendly and Professional and explained what she was going to do then after what she had done."

Cons:

  • "Very Bad experience, the vet was very poor, she only cared about selling her insurance, she didn't care about my cat's condition."
  • "Vets for pets don't put your pet first its money that matters."
  • "Money Orientated, No Duty of care for animals, Money is Foremost"
  • "The whole appointment was very rushed and the vet was very unsympathetic and cared more about money than our poor boy."
  • "Procedures not explained properly, was not seen by vet after my dogs surgery to let me know how it went, I was just handed my dog back by nurse."
  • "They waited too long for tests after my dog had diarrhea for a long time by the time they did tests she was in kidney failure stage."
  • "Couldn't hear vet as consultation done in waiting room not really told what's wrong with my dog."

Value for Money

Pros:

  • "A quick review for the member of staff called Rosy Mason. Absolute gem."
  • "Each step of the process explained fully and with compassion, and although not the most important thing, pricing has been good too."
  • "Got Harvey in for the surgery he needed within 24 hours of my first call, and we've just brought him back home."
  • "Great value for money.. When we had to have our dog put to sleep after 12yrs with us the care and support shown by the staff was outstanding."
  • "Prices are very reasonable."
  • "Vets for pets saved my dog's life by sorting out an interest free payment plan."
  • "I was pleasantly surprised by the cost, so signed up for a years worth of flea and worming Treatment."

Cons:

  • "In essence, we were quoted 350 pounds approx for a dental scale and extractions. When my dog, with toothache, was admitted we were told it was actually closer to 800."
  • "Watch out because they're very good at withholding information about charges until the treatment is finished."
  • "Euthanasia - On both occasions today AM and PM. All he was concerned about was payment!"
  • "I was quoted an amount of £59 for vaccinations of my puppy when I made the appointment. I was then charged £86."
  • "They booked me in for a checkup after 2 week but didn't say I'd have to pay 50 pound for them to see my dog."
  • "I then got her cremated there and now they have lost her paw prints and fur I asked for."
  • "My cat has an infection, I don't know why, I've been to this clinic twice and I've been charged £100 each time, but my cat always gets it again."

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