Holly House Veterinary Hospital & Ark Referrals Reviews Summary

Customer Service

Pros:

• "We were good on initial contact..found the vet we had and assistance/service good."
• "Fantastic service from a highly skilled team."
• "All staff, from receptionist to vet surgeon, were kind and compassionate to both us and our poorly dog."
• "Very professional and reassuring at an very difficult time."
• "They responded so well when we had an emergency."
• "Great over the phone assistance and advice if you're unsure if you need to bring your animal in."
• "The staff here were so amazing and kind. They were very empathetic and as a vets I would highly recommend here."

Cons:

• "Waiting for 40 minutes in a dog waiting room where the animal is clearly distressed."
• "EDIT: the biopsy results showed malignancy and nobody bothered to call me to inform me and discuss what this meant!"
• "No one of seniority ever returned our calls despite repeated requests."
• "Passed us around and were darn right rude over settling the bill and formalising paperwork."
• "Extracting any kind of an explanation proved extremely difficult."
• "Arrogant staff, feels unwelcoming."
• "Standing outside with ill pets whilst nobody answers the phone is disgusting."

Cost and Billing

Pros:

• "They also do direct claims with our insurance."
• "Their pet health club is also great value for money."
• "Prices are fair, and they discuss their prices openly so you're aware of what you'll pay."
• "Fantastic vet with very reasonable prices."

Cons:

• "Good service but very expensive."
• "I had to have my very poorly cat put to sleep tonight and this was the closest out of hours practice. We were well treated but the £195 consultation fee (this did not include the charge for the euthanasia) was a shock and I feel unreasonably high and simply greedy."
• "Very expensive place served with a smile but never followed up with results or antibiotics."
• "We had to source the majority of meds from Wear Referrals. There, they charge £7 for the codine needed for our Dog to be comfortable. The same is £14 here. Pure greed."
• "Overpriced and she wouldn’t let me use pet insurance to scam me for more money."
• "Very expensive and not to be trusted."
• "Then wanted nearly 3 grand that's to start, what the hell are these prices."

Professionalism and Expertise

Pros:

• "Veterinary staff know their stuff and are very knowledgeable."
• "The vets and staff are all lovely and really caring and considerate, also take time explaining everything you need and support you with aftercare."
• "Sarah Brown was nice and caring offering all the help she could."
• "His team were very caring and explained everything I needed to do."
• "Fantastic with my tortoise very knowledgeable and caring."
• "The actual vets that work there do tend to be very good."
• "Sarah Brown is an exceptional exotics vet."