Address: 52 Commercial St, Morley, Leeds LS27 8AG, United Kingdom
Phone: +441132525818
Rating: 4.5
based on 300 reviews.
Clinic Environment
Pros:
"we witnessed the cleaning regime and this was most impressive."
"The hospital is clean and welcoming. 5*"
"it is always really clean in the clinic."
"The premises were very clean with separate areas to sit in."
Cons:
"Finally when I got there this evening had to wait over 1 hour to take her home as I just was lost in the system."
"Staff didn’t know what they were doing. Lost all paperwork consent forms etc."
"why is no one ever available to talk too! On going issues since October last year .. over 10-15 calls a month.. with the same response of you will be contacted back.. a manager will contact you… emails ignored but quick enough to send letters chasing payments."
Staff and Service
Pros:
"Staff been very nice and friendly and I seen by female vet which was very nice and professional."
"Very friendly and caring vets and staff."
"The Vets each time were extremely helpful and informative regards post care."
"All the staff were lovely and very supportive."
"The staff and vets at this practice are just amazing."
"The staff were amazing. Kind, caring and so very lovely."
"Lovely staff who will always go out of their way to help."
Cons:
"She just wanted to voice her opinion rather than listen."
"Worst practice I’ve ever been to. Front of house staff are rude and cocky unhelpful and don’t really have any idea of their job."
"Staff are very hostile and rude."
"the attitude of the blonde lady with glasses that is on reception is disgusting also."
"The vets were ok but one receptionist was very unpleasant and patronising."
"The vet who examined him (who was far too rude and stuck up) stated the obvious and told me that he needed an operation relatively soon to stitch up his tail which would cost an absolute fortune."
"I am appalled, absolutely zero compassion or care from staff."
Cost and Value
Pros:
"They are also much cheaper than my local vet even with out of hours emergencies."
"The price was good too as I had been quoted £72 just for a consultation nearer to home."
"We were surprised how reasonable the price was considering it was an emergency vet."
"prices seem pretty reasonable and competitive too."
"Consultation price was a bit higher than we expected but still reasonable -£34."