White Cross Vets Reviews Summary

Staff and Service

Pros:

• "White Cross Vets have always given my pup the care and attention he deserves."
• "Always so friendly and very easy to call through when needed."
• "Really friendly staff, they take the time to explain in detail what the problem is with your pet and are happy to clarify anything you don't understand."
• "Super helpful staff."
• "Always look after my dogs. Manage to secure urgent appointments and always listen."
• "The staff are brilliant throughout the whole process."
• "The staff are professional, friendly & helpful & really care about the animals."

Cons:

• "Usually this place is great, but the nurse I had today may have been new, attempted to inject my cat twice and was very hesitant ending up stabbing him with the needle twice with no results just blood on his back and partners hand."
• "Concerningly others have shared concerns affirming my experience and their necessary legal engagement."
• "High priced treatment that does not deliver on care.Too many inexperienced nurses left to deal with customer care."
• "Staff have a generally sunny disposition (save for one) however this disguises an unsatisfactory service and a history of complaints."
• "Cheery hellos does not = quality care and compliance with RCVS code of conduct."
• "Really not happy. Been sent home twice with wrong size collars for my cat."
• "Just unhappy to pay for consultation and Leaving with my cat in worse condition than he came in with."

Facilities and Accessibility

Pros:

• "The premises are clean and modern with some parking off the road."
• "The facilities there are always clean, we’re always made to feel welcome."
• "The surgery is spotlessly clean and socially distanced with spaces between the waiting room seats."
• "There is a separate cat waiting area."
• "The practice was clean, tidy and well stocked with appropriate products which were not forced on customers and reasonably priced."

Cons:

• "The reception isn't always that organised and the phone in is far too 'call centre' and americanised for me."

Cost and Value

Pros:

• "No hidden fees, I've always managed to get an appointment and it really feels like they have my and my dog's best interest at heart."
• "Good, honest, caring and affordable pet care."
• "I have been really pleased with the difference in prices and the service provided compared to other local vets."
• "Price is more reasonable than the big company's and provide a better standard in my opinion so very highly recommended."
• "Wellness scheme is good, too, can save you money on routine treatments and pet food."

Cons:

• "It's just very expensive. I did appreciate the 10% nhs discount, but it's still very pricey."
• "I've always been a huge fan of this practice but they have recently had a pricing restructure."

Recommendations

Pros:

• "I couldn’t recommend this practice more highly and indeed do so whenever the opportunity arises."
• "Would recommend the practice 100% even for nervous pets."
• "I would happily recommend this practice to other dog owners."
• "Without hesitation l would recommend White Cross."
• "Would definitely recommend to friends."
• "All the staff are very friendly and I have recommended White Cross Vets to friends."
• "Really friendly and professional service would definitely recommend our dog Bonnie of 14 years was put to sleep and Vanessa and the team couldn’t be more understanding such a lovely team."

Cons:

• "Shocking experience at this vets. Would not recommend."
• "My dog was registered here last year and I found it to be a joke of a place."