JCT600 Audi Grimsby Reviews Summary

Customer Service

Pros:

• "Joanne at service helped me out so quickly with a electrics fault on my golf."
• "Charlotte was so polite and helpful."
• "I was kept informed throughout each stage of the process and my salesman Matthew Dockery was helpful and responsive with any questions that arose."
• "The aftercare service was second to none and despite the distance between us, they resolved a minor issue with the vehicle in a positive manner."
• "It was an exceptionally easy process dealing with Joe, he was always available with any questions I had."
• "Absolute pleasure dealing with Dean. Even stayed late for handover to accommodate my awful time keeping skills."
• "Always an excellent service whenever I bring my car in to Grimsby Audi."

Cons:

• "Not the experience expected of a prestige car brand, from the misogynistic emails that default to 'Mr', lack of internal communication and, quite frankly, rudeness."
• "If this sales rep is really a manager and is behaving that way, then the employees under him are probably kicking the customer out of the showroom."
• "Now have been offered cars I have not ordered with much more expensive options and cannot even be offered 1p off the price of these options."
• "Over a week later no information sent."
• "Sold me used approved car with faults, had to put on so many complaints to get the issue sorted."
• "I have received no follow up call or email after delivery to see if I am happy with the car."
• "No choice of number plate offered either which I've always been offered on a new purchase."

Dealership Experience

Pros:

• "Brilliant experience of buying my Audi A5 I live in Plymouth and it was worth the journey up."
• "I love my new Audi A5 and I would have no hesitation of using this dealership in the future."
• "I cannot recommend them highly enough based on the service I have received."
• "Great buying experience thanks to Dave Nichols. Very quick to get everything sorted for the day I wanted to pick up the car, extremely happy with the car and would definitely buy again from Audi Grimsby."
• "The showroom is always spotless, the staff are very friendly and they remember small things about their customers that make you feel special."
• "The process was smooth and effortless."
• "Faultless customer service from start to finish."

Cons:

• "Overall it was a disappointing experience for me."
• "Would I recommend Audi Grimsby to purchase a car No."
• "Whilst the price secured through Drive The Deal was very competitive, the customer service from Audi has been poor, including:- lack of clear communication from the dealer, not helped by a change in personnel."
• "The worst retailer I ever encountered. Lied about Audi offer two free services if I take insurance products where the offer was coming from Audi finance themselves."
• "Communication and after care sales are very poor."
• "Had my 2nd service here today which was an awful experience."
• "The corporate structure above only sees numbers and skewed surveys to guide their staff of people with a disappointing lack of industry experience manage fine-tuned growth and development with the precision of a drunken chimp at the controls of a wrecking ball."

Vehicle Quality

Pros:

• "Positives - car came early, car drives well"
• "I love my car so much!!! Thanks Again 😘😘 xxx"
• "Just became the owner of a brand new A3 and to say it has exceeded my expectations is an understatement."
• "The car itself (a highly specced A3 Sportback S-Line 35 TFSi manual) is absolutely superb, an amazing advance over our previous 2015 model; all that tech may take a while to learn!"
• "Very pleased with my Audi A5 and the great deal from Grimsby Audi."
• "The technicians are clearly very competent at what they do as work is always completed to the highest standard."
• "I picked up my new Audi A1 today and the car is absolutely stunning but I cannot end this review here without saying how great Ollie was."

Cons:

• "Negatives - Worst rear parking sensors I've ever had no visual screen to tell you how near objects are and beepers only activate when objects are just inches from hitting it."
• "I have driven about 1000 miles, car is already showing that adblue range is 2000 miles now. Batteries in both the remotes have run out as well."
• "Then the number plate started to fall off a car only two years old."
• "Got home to realise stop start sensor is broken and the rear near side alloy is cracked."
• "The car has a loose engine cover which has not been secured and small scratch on the rear of the car."
• "Heated seats are extra on S Line competition (2nd top of range) near 40k car! not looking forward to winter without heated seats ☹️ Some poor comms between customer and dealer."
• "Bought a car 11th feb. Had a huge list of advisories on MOT."