Porsche Centre Newcastle Reviews Summary

Customer Service

Pros:

• "Everyone has followed up with me since I came to collect my car, just to see how I'm getting on with it, further cementing my opinion that these guys genuinely all care and have nailed customer service."
• "All of the staff I met were friendly and accommodating."
• "We approached the showroom and the staff were so lovely with him! They let him look around the cars, sit inside them and even gave him a free gift bag and mug!"
• "Professional and proactive from start to finish. Fraser and the team made me feel at home from the second I arrived at the showroom for the first time."
• "Great customer service and overall experience."
• "The staff at the centre are always professional and friendly."
• "Absolutely fantastic customer service."

Cons:

• "Car not ready on time, made me late for meeting and didn't even get a wash."
• "Avoid this Porsche centre at all costs."
• "Do not buy from this dealer. They are Porsche authorised but NOT actual Porsche."
• "The manager avoids answering our calls and seems to always be in a meeting."
• "I received conflicting information from both the parts counter and the service counter."
• "No courtesy car was offered, and no taxi transport was ever suggested."
• "For a prestige company / brand like Porsche this is simply unacceptable levels of customer service."

Sales Experience

Pros:

• "Had been looking for a Porsche Cayman for quite some time. I found the perfect car in Porsche Newcastle and was looked after very well by James Eadington."
• "Just purchased a Macan GTS from them, I dealt with Fraser, even though I am a 14 hour round trip away ... from contact to purchase was done within 48 hours, fantastic service, really nice people to deal with, and they sold me a fantastic car."
• "Purchased my first Porsche (991.2 GTS) from OPC Newcastle last week. Huge thanks to Fraser Watson who was an absolute pleasure to deal with."
• "I have just purchased my dream car (911 Turbo Conv) from Porsche at Newcastle and I have to say it was the easiest car purchase I've ever made."
• "Awesome customer service and super happy with my car."
• "First time dealing with the team at Porsche Newcastle and the experience was great."
• "Absolutely amazing service from Jamie at Porsche Newcastle. Lovely guy and made the process seamless from start to finish."

Cons:

• "Sold me a car with many issues and not resolved it."
• "If your thinking of selling your used Porsche then please consider contacting another Porsche dealership as this man will manipulate you from start to finish."
• "I'm sure if you read other reviews written from Porsche owners selling experiences with him then you will run a mile just like we did."
• "No other place like it. Really friendly staff, they are always on hand to answer any questions or issues you may have."
• "Unfortunately, I had a few issues with it."
• "I didn’t have a good experience with the sales team here, with the manager even looking up my LinkedIn while I was there, which felt insulting."
• "Not very helpful. I expected more, bearing in mind the investment made in a Porsche vehicle."

After Sales & Support

Pros:

• "The aftersales guidance and advice has also been fantastic can’t rate them highly enough."
• "I have experienced perfect service from the sales team particularly Chris Archer, the parts department most recently from Michael and the overall genuine friendliness of all staff at Porsche Newcastle."
• "Quick shout out for David in parts who was able to advise me of the possible cause of a faulty parking sensor."
• "He really went above and beyond to provide me with a world-class experience when buying my new car."
• "Brilliant customer service from James (after-sales manager) who made sure that everything was right with the car."
• "Excellent service from James, his recommendations helped me pick the perfect specification, and kept in touch with regular updates."
• "The aftercare has been amazing and Jaimines responses are very quick and helpful."

Cons:

• "They initially told me the parts for the key would take up to 3-5days to arrive but actually took over 2 weeks."
• "Have owned my Cayman for 3 years and my only complaint is the difficulty I experienced in trying to open the door with the emergency key Porsche seriously need to look at this design as in my opinion it is seriously flawed."
• "I contacted them for an emergency, and they confirmed they would take my 718. On the day of transporting the car to Silverlink’s location, I was told in contradiction that it could take up to 2 weeks."
• "The car was given to me, not in its original condition."
• "I was told in contradiction that it could take up to 2 weeks."
• "Visited to look at the Macan. Chloe Newton took me through finance quotes and spec. I came back for a test drive and nothing was too much trouble. I put a deposit down but unfortunately 8 weeks later I had to cancel. The funds were refunded within 24 hrs."
• "I have dealt with many motor companies in my time but Porsche Newcastle set standards that I did not think could be achieved."