JCT600 Volkswagen Hull Reviews Summary

Customer Service

Pros:

• "The service we received was first class and the advice we were given was excellent!"
• "Staff friendly. Service is good. The best sales man is Roger. He really cares."
• "Very highly recommended; they know how to make buying a car special and value your custom."
• "Roger and the team go above and beyond what's expected."
• "The team are so patient but very helpful and there is no hard sell at all!"
• "All in all a great friendly atmosphere, brilliant customer service will definitely recommend to family and friends."
• "I have received outstanding customer service from the guys here. Matt and Katie are fab to deal with."

Cons:

• "If you care about customer service, do not buy from this garage."
• "I am disabled and had been left standing for 20-30mins."
• "Not happy with the service. Especially from a big company."
• "It became very obvious the car wasn’t prepared properly as I had multiple problems and customer service is ZERO after purchase in my experience."
• "Unfortunately, the customer care we received wasn't very good."
• "The customer service received from Lookers Blackburn was appalling and non-existent which was extremely disappointing."
• "The customer service at VW, Hessle is getting poorer and poorer."

Sales Experience

Pros:

• "The whole experience of purchasing the car was effortless."
• "I would highly recommend Roger Brocklesby at JCT600 Volkswagen Hull."
• "Collected my Tiguan on the 2nd from here and I have to say what a fantastic dealership."
• "If customer service is important, this is the place for you."
• "Fantastic experience from start to finish!"
• "A lovely experience buying a new car from start to finish."
• "Loved the whole experience!"

Cons:

• "She immediately called the garage again and they said that for them to fix it, it will cost £90 pounds and she will have to book an appointment for a different day."
• "I was disappointed with a couple of issues. One of the main factors for purchasing this vehicle was that it had one previous owner, when I received the V5 it stated two."
• "He told me that they might be able to meet me half way on discount but the cambelt wouldn't be done because they have recently had information from VW that these belts are now good for FIFTEEN years and no change would happen."
• "After being treated so badly the full day, I’ve decided to fix the scratch myself but simply vent my disappointment in this review."
• "Did not have a good experience here."
• "Good presales but not happy with my post sales experience with Daniel Longman, my car was delivered with damage which I was not informed about."
• "We were told it would cost £1600 to repair! I contacted customer service to ask if they would repair it for free given the age of the car and they were not interested."

Facilities & Amenities

Pros:

• "Inside there are plenty of spaces for you to sit and wait for your car, there is free Wi-Fi and PowerPoints if you need to fire up your laptop and work."
• "Toilet facilities are available along with a coffee machine, a Sainsbury’s is a short walk away if you wanted to get some food."
• "Clean and welcoming showroom and friendly faces."
• "Excellent service by the staff on the morning of my appointment and car ready by advised timescale."
• "Quick and easy to arrange my initial appointment at the showroom and further visits welcomed."
• "The ladies at front desk are a such delight and lovely people to talk to, they kept me engaged all the time while I waited for someone to come across and help me look for my new car."
• "One last thing Dawn on the front counter, absolutely brilliant and made me feel part of the family."

Cons:

• "Down side is there are no brochures on the vehicles to pick up and take away any more."
• "I used to feel almost privileged visiting VW and the customer service used to give me this 'prestigious' feeling/ experience. It's not like this anymore."
• "Upon picking the car up it had been sanitised with wipes on the outside as well as the inside. It was disgusting."
• "Why do I need an e-mail containing a video of my car?"
• "I arrived to have my cars first service. At reception they told me to take a seat which i found quite odd as i wanted to just hand my keys over and get on with my day."
• "Upon arrival I was introduced to the first of many staff who couldn’t be less thrilled to deal with me."
• "Very disappointing - despite buying the car from them and being long standing customers."