"Absolutely brilliant service received today, Abdul Rahman was very professional and polite and located the problem with ease."
"Numan is an impressive heating engineer - polite, knowledgeable, efficient."
"Abdullah was very methodical in fixing the problem of the leak and explained very clearly what would need to be done."
"What amazing service from this company and the engineer: Abdur Rahman is not only friendly but really knowledgeable."
"The technician Abdur Rahman came and diagnosed the fault very quickly on the Thursday then returned promptly the next day to fix the boiler."
"Very professional service. Abdullah called in this morning and within 5 mins found the fault and changed the part."
"The whole team was very professional, helpful, friendly and attended to detail explaining everything along the way of the repair."
Cons:
"Cowboys. I had an EA error code on my worcester boiler which is less than 2 years old. It wouldn't ignite so was not getting hot water."
"Very rude over the phone and when they arrived. Not very knowledgeable asked me a million questions."
"Disgusting services don't know what they talking about. I then called a local company who come out and all they did was boil a kettle."
"Not a bloody clue went through insurance he couldn’t leave my property fast enough to tell me my boiler needs flushing."
"Shambolic service. Rude on the phone. Numan arrived and was in my property for around 15 seconds."
"Wouldn't even rate them 1 star if I had a choice."
"Still waiting over 12hours for an engineer to come, a full day no hot water or heating and now with full of cold 1year old child and a 5year old."
Customer Service and Communication
Pros:
"Their communication is brilliant, I received text messages when they were on their way and they kept me up to date on their progress."
"Called them last night because my elderly disabled mum had a boiler breakdown. They responded within about an hour."
"Can't recommend these guys highly enough! After having a local engineer come out to repair our boiler in the morning with advice to get a new one."
"The very best service, I made a call to the company late in the morning (Christmas eve) to ask if an engineer could be sent."
"Called out through insurance due to a toilet leak. Insurance company sent NIGas and plumbing. Engineer turned up Abdurrahman even waited outside 10 minutes as I was out."
"I was pleasantly surprised to be told someone would be out that night!"
"Kept in touch by phone and rang to say he was on the way."
Cons:
"The least they could do is answer 1 of the 50 calls I've probably made to them."
Efficiency and Reliability
Pros:
"The work was carried out efficiently but was not rushed at any time."
"Abdur Rahman called within the time specified. He had assessed and discovered the problem within minutes."
"He was very polite and professional and the price was very reasonable."
"Brilliant, these guys were really efficient, my old boiler broke during the snow a couple of weeks ago and they fitted a new one the next working day."
"Abdurrahman came within two hours of calling him out on a Friday evening and was able to fix the boiler very quickly."
"Top class service. They came out at short notice, found the fault and within 24hrs new part was ordered and fitted and boiler is working again."
"Boiler had stopped working for central heating. Came the same day within 3 hours of making the call."
Cons:
"After a few frustrating days when the boiler worked every time they came out to look at it, then stopped the the next day......."
Cost and Value
Pros:
"He also did his best to save me future costs and I really appreciated it."
"Other quotes from other local companies were £200+ and I was only charged £120 to fix my boiler."
"I didn’t believe the no callout charge was actually true till I used this company! Engineer attended in a few hours of me calling."
Cons:
"However, I was advised I needed a new boiler and all he cared about was charging me over £1500 for a new boiler!!!!!"