Mercedes-Benz of Giffnock Reviews Summary

Customer Service

Pros:

• "The quality of service was excellent."
• "First class service from start to finish as always."
• "Fantastic service as always with Giffnock Mercedes I wouldn't go anywhere else especially in these trying times we are experiencing."
• "The after sales service is excellent with no issue being a problem to them."
• "Excellent customer service from Scott !! who kept us informed all through the process from first ordering till pick up day."
• "The staff are very helpful, with special thanks to Ewan and Charles, very professional dealership and such a welcoming atmosphere."
• "Excellent customer service from both Ewan and Steven."

Cons:

• "Also the communication from Mercedes Giffnock was dreadful, every time I tried to phone, phone kept ringing out."
• "Very bad habit on passing the buck. I called the reception about the progress of my car which was getting repaired. She said she get the person looking after my car will call me back. No phone call back."
• "If I could give 0 stars I would! Absolutely terrible service and attitude from top to bottom."
• "Ridiculous service. Felt neglected."
• "The time taken to complete the work was far longer than estimated (despite not fixing anything) and communications were non-existent."
• "Good service until you actually buy a car then goes rapidly downhill."
• "The slowest service I have seen more than 30 days for service cannot diagnose right."

Sales Experience

Pros:

• "Delighted with the Mercedes GLA I purchased from Mercedes Benz of Giffnock."
• "Thanks to Bob and the Mercedes team I have restored my faith in car salesmen/saleswomen 😃"
• "Lewis and Steven both could not be more helpful."
• "Special shout out to Lewis, who was a trusted, honest and helpful salesman at every step."
• "Purchased a c class amg in July 2016, absolutely fantastic service, unbelievably welcoming, no pressure selling, genuinely helpful."
• "Great experience buying a Mercedes car from this garage."
• "I’ve recently purchased an A Class Mercedes through Mercedes-Benz of Giffnock and the whole experience has been an absolute pleasure."

Cons:

• "Avoid! After a routine service, for my E class costing over £600, my sat nav wouldn't work."
• "Terrible. Went on Saturday and seen 4 cars i liked. Made an appointment for Sunday and when i turned up i was told my appointment was cancelled due to Alistair phoning in sick."
• "Terrible sales service."
• "Purchased from a distance - was a heavy smokers car - never informed by the sales guys, and was very disappointed when we got the car."
• "Pay deposit, and then they sold the vehicle to others, no deposit security and no refundable! LOL, avoid their horrible service!"
• "Poor customer service provided when I was looking for an E class premium plus night edition."
• "Mis-represented/ mis-sold me a car as approved used when the car was in fact non-approved."

Vehicle Quality

Pros:

• "A few scratches on the exterior and wheel of the new car which were fixed professionally, the new car is looking amazing and drives even better than I had anticipated."
• "The car looked great and was under cover in the showroom which was a nice touch as I wasn't expecting it."
• "Love my new A Class and the colour is a lovely change."
• "Bought my first car from Giffnock. And I absolutely love it."
• "Picked up my New GLA 200D Sport this morning & I’m delighted with it."
• "Fantastic experience, myself and fiance left with a beautiful A class."
• "I bought a new Mercedes A class 180 sport on 18th October, the salesman Craig Sutherland was extremely helpful / knowledgeable."

Cons:

• "The car was sitting at giffnock for 2 month's before I got it back."
• "Car was in for warranty work, after only 3500 miles, was told i would get a call with progress, no call came."
• "I bought an ex demo c220 from this dealership, had it break down on me on Christmas day with an EM issue."
• "Car was faulty when bought, had damage that was not repaired and would not drive in a straight line."
• "Bought a Mercedes from this place. Dropped to me with faulty handbrake!"
• "Not happy as the state of the car was clearly not valeted before being sold neither a check to see if everything is working."
• "Driving back with it stopped for a break at services and the car just stopped dead."

Dealership Atmosphere

Pros:

• "The team at Mercedes Giffnock did extensive work to my mum's classic Mercedes 300TE."
• "Very professional and helpful. Met a young man who had only been there a couple if days. Although he was shadowing the man dealing with me I spoke to him and he was very friendly and a good communicator."
• "Everybody I dealt with were extremely helpful and polite."
• "Really impressed with Mercedes-Benz Giffnock. Really nice showroom, great vehicles and knowledgeable staff."
• "We would highly recommend this showroom as the staff are helpful, professional, attentive and really try to ensure that you receive the best possible service."
• "Friendly Staff who are doing their best in these hard and challenging times."
• "Very happy with my experience today and the level of service given. My car was booked in for a repair, I was able to take my laptop and work from the customer area whilst I waited."

Cons:

• "AVOID AVOID AVOID!!"
• "The customer service is terrible."
• "I was spoken to with absolute disgust by Bob and then wasn’t allowed to test drive the car."
• "As a premium brand it should be so much slicker, but actually almost every other garage I've dealt with are so much more efficient to deal with while Stratstone just give the illusion of quality and care when in fact they will disappoint you repeatedly."
• "From entering the car park, which had no spaces because it was full of used Mercedes."
• "Dreadful experience. Greeted nicely so that. Was a plus. Went downhill from there. Salesperson was uninterested."
• "Turned up for my meeting to wait for 35 minutes because the salesman was dealing with another customer, plenty of other salespeople walking/sitting about doing nothing much."