Address: 1 Victoria E Rd, Kilmarnock, KA1 3XJ, United Kingdom
Phone: +441563575500
Rating: 4.4
based on 290 reviews.
Customer Service
Pros:
"Excellent professional experience, the sales man Jason Carmichael was very friendly and helpful, fully explaining everything and ensuring I understood."
"Bought my car from the best car salesman I've had the privilege to do business with. The whole process was smooth and easy and Jason was amazing!"
"I have just bought a new Corsa from this dealership and was very pleased with the level of customer service I received, even under Covid restrictions."
"Great service thoughout my experience, my Salesman Jason was friendly, welcoming and great to chat to."
"Bought my new car there this week and had excellent service from start to finish."
"Just visited to check some of the new vehicles on offer and quietly surprised to find a good selection. Staff were very friendly."
"Our salesman, Marc Neil, made our purchase of a new car, an absolutely fantastic experience."
Cons:
"His manner was neither welcoming nor friendly and to be honest myself, my daughter and my partner were made to feel like us being there was a total inconvenience."
"I should have charged them as I had to contact them to chase up them and 6 months of disgusting customer service will never use again or recommend."
"Terrible customer service, I paid a reservation fee after arranging a “Move me Closer” option from Blackburn to Kilmarnock. It took over a week to hear back that they couldn’t move the car."
"Incompetent staff telling lies with no regards to customer experience."
"Very poor customer service skills."
"Very unhelpful staff. Made an appointment to test drive a car I was interested. Took over an hour."
"Customer service was very disappointing."
Vehicle Quality
Pros:
"Really delighted with my purchase of Suzuki Swift Sport."
"The car he helped me choose has been the most reliable and fuel efficient car I have ever owned."
"Car is great as expected of a Honda and look forward to a good few years of driving her."
"I made the mistake of getting a timing chain replacement at a non specialised garage. I'm glad to say Evans Halshaw Kilmarnock (Vauxhall)not only restored the car but also my faith in the motor trade."
"Having bought cars from various dealers over the years, I have been left disappointed over aftercare. I had a few issues with my car, one fairly major, and these were dealt with and rectified in a professional manor."
"Bought a crv just after new year and it I can honestly say I got a great deal."
"I have bought my last 3 cars from here and I've just now purchased my 4th new car. I always deal with Gary who always goes the extra mile for me."
Cons:
"Now their statutory responsibilities have expired they want nothing to do with the cars numerous and ongoing issues."
"Bought a car that had something wrong with it. Noticed after a couple of days."
"Bought a brand new astra had it 6mnths wen the engine warning lights came on."
"I Bought an Audi A1 in 2022, broke down within a few weeks of purchase, was fixed by them, repeated this process 3 times over a year."
"So much for replacing my alternator with a new one as promised the car has broken DOWN AGAIN FOR THE SECOND TIME IN 7 MONTHS."
"Purchased an audi quattro 7 months ago at a cost off £18,545 From Kilmarnock branch 6 months later had a problem with it."
"Bought a car from here 3 months ago, the salesman was incompetent, cheeky, and took us for fools! The car has had issues since day 1."
Value for Money
Pros:
"Prices were that wee bit better than elsewhere."
"I obtained £1100 more for my car than my trade in offer."
"Fair price for our old reliable friend on trade in and great price on the new car."
"Got an amazing car for great price could not recommend them more."
"Sold my grandpa's car to Evan's Halshaw did all the steps online and was offered a good hassle free price."
"Just bought my new car off Gary McKendry at Evans Halshaw. Very nice guy, very knowledgeable and gave me a good trade in price for my old car."
"Shaun managed to negotiate a wee bit more on my trade in, so I paid a deposit to secure the car at the now reduced price."
Cons:
"The only negative in my opinion is the system of pricing the cars for sale. My car shot up over £300 over night, then within a week, dropped by £400!"
"The interest rates are as low as they could ever be and they are charging 12.9%?"
"Also there quoted online price was much higher than what they resulted with."
"Phoned up today enquiring about a car. Spoke to Mark, asked how much APR I will be charged on a Hire Purchase to be told 12.9% or it'll be flexible if you were to come down and see the car?"
"However they charge like a wounded rhino, so unless you're tied to them by a warranty/service plan, go elsewhere."
"Terrible set up. Sold my grandpa's car to Evan's Halshaw did all the steps online and was offered a good hassle free price."
"This is a main dealer who's sales people will lie to you."