The Boat Inn Reviews Summary

Location & Setting

Pros:

• "Fantastic location; so satisfying to kayak into the landing bay after a beautiful day on the river Wye."
• "Beautiful view of the river, sun setting in the distance."
• "Seated outside, in the sunshine, glorious!"
• "The view out of the window of the river Wye in full flood was spectacular."
• "We had views over the river Wye, gorgeous."
• "The setting is beautiful, being next to the river Wye and we were able to see geese and goslings on the opposite bank."
• "A beautiful spot to eat watching the wildlife on the river and its banks."

Cons:

• "We sat down the place was full of flies."
• "Lighting outside non existent."
• "No one acknowledged us except for the angry gentleman playing snooker."
• "Full of canoeist in their wet suits waltzing through to use the bathrooms where people are trying to eat."
• "No ambience, no music just adults shouting and using inappropriate language at times."
• "Walking in you're not 100% sure to be fair, looks a little dated."
• "We walked in and immediately left. Quite unfriendly with an aggressive atmosphere."

Food & Drink

Pros:

• "The homemade food was to die for, THE best I've ever had from any pub/restaurant."
• "The food really was outstanding, we loved it."
• "Good beer and fine cheesy chips after canoeing down the Wye from Hay."
• "The lasagna itself was nice and meaty with plenty of flavour."
• "Food servings are big as are the desserts."
• "The food is well above average here!"
• "The bacon and cheese burgers are the best I've ever had!"

Cons:

• "The food was not so great."
• "Used to love this pub but under its latest management it has gone drastically down hill, the food we had was tasteless and burned."
• "After coming here for years during family holidays and enjoying great quality food we were sorely disappointed. Now food is cheep and bland."
• "Food is very overpriced and we received half-cooked chips."
• "The chips weren’t properly cooked and the lasagna was only a pile of mince with a cheesy top- i was able to see 1 pasta sheet throughout the whole lasagna- not only this but it was also burnt on the sides."
• "Fish however was horrible, my daughter could not eat it."
• "Blandest food I've ever eaten."

Service & Management

Pros:

• "A warm welcome from the lady owner."
• "The 3 lads with the inflatable kayaks. Used the Boat Inn as a base for our bucket wish experience great atmosphere food 10 out of 10 staff 5 stars welcoming warm and friendly."
• "A great level of customer service with staff and manager repeatedly checking that all was OK and if anything else was required."
• "The staff were attentive and really made the birthday worthwhile."
• "Attentive manager who kept the team working well."
• "The staff were all attentive and really pleasant, each of them working hard to make sure everything was just right."
• "Manager asked several times if everything was ok which is nice, very welcoming."

Cons:

• "Rude, two hour canoe ride yields no food and a classic example of poor management."
• "Wouldn't go again."
• "Absolutely disgusting service from you and your staff this evening."
• "Terrible service and rude landlord - Danny."
• "Hostile landlady with a narcissistic attitude."
• "The service was terrible, no cutlery with our food, never saw anyone until I went inside to pay the bill."
• "Absolutely atrocious service."

Value & Pricing

Pros:

• "Easy enough get out and plenty of parking."
• "It's typical pub food of a good standard at an affordable price."
• "The prices are very affordable."
• "Lovely setting and very good food at a good price."
• "Very good food at a good price."
• "Fabulous food at a very reasonable price."
• "Lovely pint of three-tuns."

Cons:

• "Beware - overpriced facilities and snobby attitudes ruins this place."
• "Great location and good drinks selection but food is very overpriced."
• "£10 for a cheese baguette, not worth it."
• "Food overpriced compared to better pubs we had visited that week."
• "But for the price, which can only be described as steep by local standards, I expected the food to be better."
• "Quality was mostly poor and overpriced."
• "£10 for a beef baguette that was so dry it was like Gandhi's flip flops."

Accommodation & Facilities

Pros:

• "After drinks in a convivial atmosphere we retired to a 3 bed room with comfortable and much appreciated beds."
• "Love staying at the camp site..very well ran."
• "Cosy rather than large best describes the room and all was clean and tidy for us with, as you would expect, clean bed linen and towels."
• "The Inn itself is set out beautifully too, very modern and clean."
• "Toilet facilities are very clean and pleasant."
• "Plenty of parking and we could bring the bikes around into the garden to keep an eye on them."
• "Clean bathroom and plenty of hand gel around."

Cons:

• "Do not stay at the Boat Inn. The accommodation is of a very poor standard."
• "I wouldn't recommend this place; the quality of rooms is really bad for the price."
• "Service was poor, food arrived but no cutlery or condiments came with it."
• "Awful experience. 45 minutes after ordering, we were told there had been confusion with our ticket and they needed to retake our order."
• "Disorganised service even though there were several members of staff and no other customers waiting."
• "Understaffed so there was a long wait for table service."
• "Got our table number wrong three times including while paying."