County Locksmiths Basildon Reviews Summary

Professionalism

Pros:

• "Paul was extremely polite, friendly and professional."
• "A decent man who takes pride in his work is a rare find these days."
• "Paul was punctual, efficient, tidy, conscious and did a great job."
• "Paul really knows his stuff and is the ultimate professional."
• "He was super friendly and professional and in a matter of seconds he had opened my door."
• "He's quick and very professional."
• "Paul was efficient, knowledgeable & friendly - I would have no hesitation in recommending him to anyone looking for a reliable locksmith."

Cons:

• "He could of easily told us we needed a whole new mechanism and charged us 100's of pounds. He was honest and genuine."

Responsiveness

Pros:

• "Thank you to Paul for coming within an hour of calling to get into and changing my garage lock Really Friendly guy who I’ll probably have on speed dial as I’m rubbish with keys! 😂"
• "Incredibly quick - was here in less than 5 minutes from when we called on a Friday evening."
• "Paul came within 15 minutes of calling him, did the job professionally."
• "Paul was at the property in less than 10 mins and had my Brother back in his flat in no time."
• "Called Paul in an emergency and he instantly recognised the issue. Very competitive and fixed everything as he said he would. 5***** service would definitely recommend"
• "Arrived within 15 mins as he said he would."
• "Absolute lifesaver! Arrived within 20 minutes and fixed a job most would have walked away from. Really helpful and friendly, will be recommending to everyone."

Cons:

• "He even came back later that evening to explain the new locking system to me and my daughter."

Price Fairness

Pros:

• "Gave me a very fair price."
• "A very reasonable price too. Highly recommended."
• "Very competitive and fixed everything as he said he would. 5***** service would definitely recommend"
• "The price was so good, very competitive."
• "Turned up fast, clearly knows what he is doing and gave me a very fair price."
• "Really reasonable price for a call out locksmith as well."
• "The good thing was it didn’t require additional parts, which Paul was very honest about and charged me the minimum amount."

Cons:

• "He could of easily told us we needed a whole new mechanism and charged us 100's of pounds. He was honest and genuine."

Quality of Service

Pros:

• "Would highly recommend, made massive effort to help us on this occasion and gave a brilliant service. Used him before and would definitely use him in future"
• "Fantastic and speedy response from Paul. He asked for some pictures before he arrived of the problem and when he arrived he fixed the issue straight away."
• "Fantastic Fantastic Fantastic service."
• "Paul was so patient and helpful. He also came back very quickly once the parts arrived and fitted it all."
• "Very professional and did a superb job making sure my home was safe again."
• "Really great service, bent over backwards to help and accommodate on times, very professional service, and very fairly priced,"
• "Explained the repair in detail and left the place spotless after completion."

Cons:

• "He could of easily told us we needed a whole new mechanism and charged us 100's of pounds. He was honest and genuine."