Currys Reviews Summary

Customer Service

Pros:

• "Very helpful staff (Jake) who provided the exact level of service that was required."
• "CURRYS/PC World have been very helpful throughout."
• "We recently visited Currys in Salisbury and was very pleased with the customer service we received from Darren."
• "I have now purchased a new tv set up and a mac book here in the last month and the customer service offered is outstanding."
• "Never have I experienced such a well communicated and structured workforce. I would like to thank Darren and Kevin for their assistance."
• "Really impressed with the efficiency and dedication of the customer support team at this store."
• "Kevin the store manager was fantastic, helpful and reassuring, his team efficient and effective."

Cons:

• "unpleasant experience. Just wanted to buy computer in sales, which I was happy with until being talked at by the salesman."
• "After trying to get staff attention for help on a printer did not leave with the product I wanted."
• "Had to wait nearly 10 minutes just to pay for something as when I asked the one member of staff I could find he 'wasn't on the tills'."
• "Salisbury, missed a sales opportunity as the floor manager was too important to serve me."
• "Staff can be a bit eager to close a sale and don't always give you truthful advice."
• "I waited for half an hour carrying my baby and no one turns to help me out."
• "Try to hard sell you extended warranty’s and talk to you like you don’t know what you are buying."

Pricing and Online Shopping

Pros:

• "They had what I wanted at a reasonable price."
• "The only reason I ordered online to collect was because it was £20 cheaper to do that."
• "I will never use Amazon again. BRAVO Currys."
• "Done an online order.great customer service.prompt delivery."
• "They have decent prices, taking in consideration it's a store with products you can actually see and personnel to assist you."

Cons:

• "Hp lap top failed after 2 months... The manager then apologised to the junior member of staff!!!!!! Where was my apology?"
• "Had a 2nd bad experience within a year with Curry's. Their online customer service and their products have gone so downhill."
• "Whilst attempting to pay, item went through +£80 more than priced on the shelf."
• "Very poor experience. Went two days in a row on my lunch break to try and get a new phone."
• "Horrific phone help.... round and round in circles with never any chance of speaking to someone, and then in the end it just cuts you off."
• "Put my laptop in for repair, after 2 weeks I had no confirmation about my repair."
• "Ordered a double oven and hob in the shop. They said it would be with us on Tuesday 9th August a week later. Fine. That day they cancelled the delivery."

Product Availability and Stock

Pros:

• "Good selection, staff are generally helpful and friendly, product knowledge is sometimes lacking if you go in on a Sunday, you get I’m not normally in this department, I’m just helping out."
• "Great customer service, they had in stock what I wanted and the big guy even carried it out to my car for me."
• "Lots and lots of display products over two levels."

Cons:

• "For a Computer and parts store, they don't have a lot of products."
• "Astounded that a place called PC World didn't seem to have any PCs in stock."
• "Nothing seems to be in stock, not even popular iPads which I enquired about."
• "Every time we picked one out they said they didn't have it in stock."
• "Never stock what I want, I been there multiple times yet had to go home and buy online then wait for delivery."
• "Staff have no idea about the products they sell and the range of stock held is pathetic."
• "We went in to purchase a fridge and washing machine and was told delivery for Saturday was no longer an option..."