Address: 147 Buchanan St, Glasgow, G1 2JX, United Kingdom
Phone: +441413004700
Rating: 4.0
based on 208 reviews.
Customer Service
Pros:
"I was really impressed with the customer service and Covid safety measures taken by the Apple store in Glasgow."
"The staff I've spoken with are more knowledgeable about the products and have made sure I've left the store satisfied with my purchase."
"The Buchanan St staff were very helpful and resolved my problem quickly. Apple after sales service is excellent and would encourage me to buy my accessories and apple products in store again."
"Lee from the Genius Bar is super helpful and considerate by putting himself into customers’ shoes - he is very considerate to offer me a one-stop solution for my situation."
"The colleague who served me today gave me an exceptional customer service 👏."
"Staff were really helpful and friendly - although I had to wait 5-10 mins to be seen because it’s so busy."
"Really kind and helpful staff. All very friendly and understanding."
Cons:
"Only issue you don’t know who to ask for help."
"Useless, ignorant not to mention arrogant staff. They walk around glazed eyed and select customers at random."
"The manger JP think he can make his own rules up as they go..."
"Rude, confusing and to be avoided."
"Visited buchanan st glasgow store on wed, staff are not forth coming or helpful, non existent, they only seemed interested in younger customers."
"Arrogant but actually clueless. Went into store to ask about damage to phone."
"Appalling customer service. I am in the store right now looking to purchase an Apple Watch Ultra, everyone is like 'Speak to Matt' 'Speak to Matt' who the hell is Matt and why can only Matt help me and no one else??"
Store Experience
Pros:
"Popped in with my granddaughter who wanted some earphones. My first time and very impressed how the store runs."
"This service reminded me why it is so worth getting apple products for communication & work purposes."
"Went in for a cover for my I pad as the ones I have ordered online are too big although it says will fit. Guy in store very helpful thought would have to order in but he checked in store room and got one, perfect fit🤗."
"I also love how the store is laid out but i did prefer the old one with the glass staircase."
"I love the quick and easy service. Walk in, book an appointment and then have an exclusive service with an employee expert in your area of trouble."
"An amazing building with plenty of space for the people to roam around."
"The building itself is beautiful - the exposed brickwork really complements the stripped-back Apple design of white backgrounds and clean lines."
Cons:
"The wait times are way longer than it should be."
"Glasgow's mecca for all things Apple. A nice store which had a recent refurb which has not improved the experience I feel."
"When you have a hidden disabilities and you are not allowed in the store without mask, thank you much appreciated."
"Easy access to shop but the actual entrance is quite narrow, at the top of a very short flight of steps."
"The store refuses to allow people to enter who have mask exemptions."
"The store doesn't entice you in, nothing makes you want to browse and spend."
"Although the service was really good the new apple experience leaves a lot to be desired."
Product and Repair Service
Pros:
"Good service and quick resolution."
"Although an initial wait outside store, the technician who dealt with us was very quick to diagnose hard drive failure."
"I had a repair to be done and it was so quickly completed - definitely exceeded my expectations."
"What can I say tremendous service put phone in as was losing battery power overnight when not in use. They did a test and found it was a camera module causing the issue."
"I got warranty replacement for keyboards, cables and airpods before."
"Attended to promptly at appointment, everything clearly explained and problem fixed - within 25 minutes."
"Very good service from all the staff at the apple store happy to help went in with my phone which the cameras never work and they were happy to give me a new with with no charge."
Cons:
"Apple's customer service has gone down in the last few years. They interpret EU and UK consumer law to their own benefit."
"However, my phone wasn't even looked at before I was told I would have to replace the whole item."
"Turns out they don’t actually work with some of apples own software and on other Apple software they have a 3 second delay."
"Despite having an appointment for a battery replacement weeks, I was told the part was not available."
"Arrogant, unhelpful service. Just wasted a Saturday afternoon taking my phone camera to be ‘repaired’."
"Trying to scam iPhone 6 customers to pay for a fault that doesn't exist to save a battery worth £10 for which Apple shamefully agreed to replace for a reduced cost of £25."
"Awful experience, Firstly false advertising from apple itself."
Staff Interaction
Pros:
"Had the pleasure of dealing with a lovely guy named 'Stuart/Stewart' in Glasgow Buchanan street. I didn’t get the spelling of his name."
"Scott, one other apple technician and the store manager (boss in black top) completely made my day."
"The staff are friendly and it's very easy to get an appointment, just ask a member of staff and they'll get you sorted."
"Carl helped me with all my doubts and they were a lot! He knew all the answers to my questions and explained everything with detail."
"I would rate her 10/10 for the great customer service."
"I was in the Apple Store today and I really enjoyed the experience. Calum and Zac could not have been more attentive."
"All the staff I spoke to were polite and helpful. Thank you so much."
Cons:
"Everytime I have went in it has seemed like a chore to find someone to serve me."
"Got a brand new iPhone asked for the name of the server they refused to give me saying company policy."
"Needless to say, I left and will purchase my item elsewhere."
"If managers are too precious to serve, I know I’m in the wrong shop."
"The boy was extremely rude and very unhelpful, his attitude was unacceptable."
"Very poor customer service. Long wait time for help, 30 minutes on a weekday!"
"Not impressed by this store. Staff are rude and unprofessional."