Las Iguanas - Torquay Reviews Summary

Customer Service

Pros:

• "Spoke to another manager who appeared to listen more, did reduce bill, promised a voucher for 2 to return."
• "Scott who I believe is the new general manager was very attentive and provided an excellent service!"
• "our server robyn was fantastic, she was so lovely, helpful and friendly."
• "Josh the manager... made us feel welcomed from the get go."
• "Nothing was too much. The staff were attentive and anything we asked for was just not a problem."
• "Staff were super welcoming and attentive."
• "Special shoutout to Mark, he was very attentive during our visit for our anniversary where we were made to feel prioritised."

Cons:

• "Really frustrated that I have called them 20 plus times over the course of 3 weeks, plus emails to which they haven't even graced me with a reply."
• "When asked how things were spoke to a 'manager'... Service was very poor and spoilt our mother's day get together."
• "The Host & possible manager Sury paid no attention to anything happening around her. Monotone and lifeless."
• "Our waiter was nice and polite but the manager was terrible, she was too busy on her phone to pay attention to the terrible mess in her restaurant."
• "Awful service where we had to constantly chase the waiter for our food and drink."
• "Service was really slow and the waiters were rude and didn't really want to give you the time of day."
• "Service was very poor and spoilt our mother's day get together."

Food Quality

Pros:

• "Amazing food, fabulous cocktails."
• "The food we tried, just snacks were fast to come out and amazing value for money."
• "Food was really good and the cocktails were amazing."
• "Had a lovely meal at Las Iguanas, couldn’t fault it all at all. The food was amazing and was so lovely!"
• "Absolutely brilliant vegan nachos (also gluten-free)."
• "Food was very good, no complaints."
• "Food amazing 5 star."

Cons:

• "Curry was waaaay too spicy even if you enjoy spicy food which we do it was over the top."
• "One of the burger dishes was actually still raw in the middle, and I mean raw!"
• "Steak was over cooked, MR but had no blood and was very chewy."
• "I had the whole chicken and it just wasn't very nice to be honest, didn't taste fresh and was very dry."
• "The food was smaller portions, poorer quality, not very hot and expensive."
• "That chicken was inedible. Far too salty, massively over seasoned."
• "The food had no flavour to it."

Ambience & Atmosphere

Pros:

• "The atmosphere was amazing and we will definitely be returning."
• "The place has great views since its right on the Torquay bay area."
• "The atmosphere was nice and the staff were very accommodating and polite."
• "A lovely restaurant with great ambience and atmosphere."
• "atmosphere was brilliant in there."
• "The restaurant was buzzing with good ambience."
• "The atmosphere there was good too."

Cons:

• "The place was very cold we had to keep our jackets on."
• "Lack of staff didn't help with the atmosphere."
• "They encourage a noisy, rowdy young party crowd for drinking."
• "In general, the place was grubby and not cared for."
• "The only concern we had which did impact not just us and we did mention to the staff was how loud the music was."
• "We arrived seeing this table not cleaned up.. Cleaned up after we've finished our food.. That took an hour..."
• "Staff looked like they hated working there either gossiping in corners or constantly looking bored/fed up/arguing."

Value for Money

Pros:

• "The food we tried, just snacks were fast to come out and amazing value for money."
• "The cocktails were 2 for 1!"
• "No-one was ever waiting for longer than a few minutes on any drink."
• "The whole lot including 2 bottles of wine came to £75, so £25 per person for tapas and wine…"
• "Decent value at around £20 including drinks if you have some kind of discount voucher, etc."
• "Eat out to help out was added bonus as prices are reasonable as it is."
• "So £35 isn’t very much considering the price of the food."

Cons:

• "Finally, very overpriced, friends paid nearly £100 when three of them had poppadoms and ribs."
• "Very overpriced 4 drinks (2 lagers & 2 glasses of wine) and 2 meals came to over £70."
• "The portion is literally a child size but you have to pay the main price which doesn’t make sense."
• "Plus very pricey for 5 meals and drinks bill came to £145 including a service charge ......🙈"
• "Very expensive too, £110 for 4 people, no desserts."
• "I have to say that this place become really pricey lately."
• "They had already included a £15 tip into the bill, not suggested, actually in the bill."