Zizzi - Newcastle Reviews Summary

Food Quality

Pros:

• "The vegan food here is so good, the pizzas are some of the best I've ever had!"
• "Great food, especially the Christmas menu."
• "The food was excellent."
• "Our pizzas were delicious."
• "All of the pizzas are freshly made and the Rustica pizzas are amazing."
• "Tasty, well portioned Italian food."
• "The Meatballs were the best I've ever had."

Cons:

• "The base was soggy and the edges burned."
• "The special cannelloni seemed just a bit too al dente, bordering on under cooked."
• "The food quality was below average, could not keep up with the menu."
• "I felt my spaghetti bolognese was a little bland."
• "The pizza rustica was too thin and burned."
• "Calzone was too burnt, parmesan was all over and didn’t have any flavour really thick dough and wasn’t big enough."
• "Food is now always overcooked. Salmon tastes like seawater."

Service

Pros:

• "The staff were welcoming and despite being really busy, they looked after everyone really well."
• "The staff were friendly and attentive."
• "Service was superb and wouldn't hesitate to visit again and recommend to others."
• "Her customer service was outstanding, recommending drinks, food and somewhere good to sit."
• "This place always has great service."
• "Outstanding customer service from Nathan over the telephone."
• "The service was very good. We were quickly seated. The food arrived very quickly."

Cons:

• "Food was excellent however the service was not, only one waiter on and he was efficient to the point of rudeness."
• "Nothing whatsoever wrong the meal. It was fantastic as always but the service was completely lacking."
• "Everyone likes a bit of banter a bit of a smile and we didn't get any of that from our servers, Kev being the main culprit."
• "The service is terrible, managed first to loose the drinks order and then the dessert too."
• "Service was prompt and efficient but lacked the personal touch."
• "When ordering drinks he was rude and abrupt, throughout the night he did not seem to have any understanding of good customer service."
• "The service was disgustingly slow, no one asked us how the meal was or if they could get us anything."

Atmosphere

Pros:

• "The restaurant was fairly quiet but there was a lovely atmosphere and the staff were friendly and attentive."
• "The building, decoration and atmosphere are all fantastic."
• "The ambiance was delightful, the staff was friendly and attentive, and the food was exquisite."
• "Lovely relaxed atmosphere, great food and friendly staff."
• "It smells amazing, looking around there's a very elegant rustic feel to the place a relaxed, yet gentle buzz."
• "A warm and welcoming greeting to a well decorated modern restaurant."
• "Nice buzz about the place."

Cons:

• "The only floor is that the restaurant is very noisy (due to open plan with no soft services)."
• "It was very loud inside."
• "Restaurant was very busy. Understanding it was an open restaurant but too loud to have a conversation."
• "The restaurant was so noisy."
• "Not great. Tables are too small, and downstairs is too noisy."
• "Then a rather cold seeming maitre de greeted us with no smile, courtesy or manners we made to feel we were bothering him."
• "What I did find a bit unprofessional was the argument behind us between the cooks and the floor staff."

Value

Pros:

• "The lunch menu was pretty good value too."
• "Using the tastecard offering it was excellent value!"
• "And you can’t argue with the price."
• "Food was also great and reasonably priced."
• "The price for the food is brilliant for the quality and such a vast amount of dishes to choose from."
• "Even better was the fact I got a free main meal as part of the zillionaires perkz club."
• "Great vegan menu and lots of options for gluten free too!"

Cons:

• "Very quickly, way over priced, small portions, quality fair."
• "I’d say prices were a little high for what you get."
• "It is expensive for what you get and the amount of food you get in my opinion."
• "Just average and a bit expensive as we went on a Saturday."
• "For £30 found it not as good for money."
• "Very expensive for what we got - nearly £4 for a bottle of coke, over £11 for pasta in tomato sauce with buffalo mozzarella."
• "It cost us £50 for a light lunch for 2, we both left feeling disgruntled about the whole thing, would NEVER return."