haart estate and lettings agents Sutton Reviews Summary

Agent Performance

Pros:

• "Chris Faulkner is a solution driven human. Absolutely excellent and so polite."
• "Thanzil from Haart in Sutton, was the best agent that I have the pleasure to work with."
• "Chris and Thanzil were professional, hardworking, and always on time."
• "Sophie Horton, in particular, has been extremely professional and friendly. She was patient enough to answer every one of my queries."
• "Chris really helped me every step of the way, he was very professional and patient with me as I was very new to the world of renting."
• "Chris, was a standout professional and came across really kind/respectful and understanding of my privacy."
• "Chris Faulkner in particular and his colleague Tanzil have been absolutely fantastic."

Cons:

• "It’s been over a month now - the hob is still broken, one of our doors doesn’t close, one of the bedroom blinds is broken and we only have two keys/fobs for three tenants - how does that make sense?"
• "I wouldn't trust these '5 star reviews' from accounts with only 1 review to their name."
• "Failed to give an update on a rental property, arrange a viewing and even get a call back!"
• "Quite possibly the laziest, most incompetent and unprofessional letting agency in the UK. Always unavailable, do not return phone calls or emails and are could not care less about their clients."
• "Rude and unprofessional agents, especially Arran Weeraratne! Don't be fooled by good reviews, they ask for them when people move in to the properties. After money are taken good customer service is off the window!"
• "The real estate agent Mr. Chris Faulkner was not so professional and left many loop holes in agreement and also while handing over the flat to me."
• "Extremely unprofessional and poor service given by Thanzil and Chris."

Customer Service

Pros:

• "At every stage of the process we was all kept up to date and informed on next steps."
• "Everyone at the agency was very professional, helpful and responsive."
• "He gone above and beyond to ensure our contracts and paperwork were processed quickly."
• "Such a pleasure to speak to Amanda Keogh who has come back to Sutton, she surely has been missed. Always a cheery manner and nothing is too much trouble."
• "Furthermore, I must commend Haart Lettings for their exceptional online portal, which facilitated the application and tenancy process."
• "I can’t thank Tiffany enough for all her help, patience and care towards her tenants."
• "I highly recommend their service and will not be disappointed."

Cons:

• "Communication is very poor from estate agents and property management."
• "When you move in they disappear, they ignore your emails and phone calls."
• "No one ever called. This was a listing of the Sutton branch in London."
• "We've been left for over a month without any acknowledgement by phone or email."
• "I'm renting in London over 6 years and I never had to deal with such a horrible company! When we left rented property they wanted to charge us nearly 500£ for professional cleaning even though it wasn't mentioned in our contract!"
• "I definitely do NOT recommend the Haart Sutton branch at all...very unprofessional from management to staff."
• "Since moving in, communication has effectively stopped. We have sent numerous emails and called multiple times, with no resolve."

Professionalism

Pros:

• "We are extremely pleased with professionalism shown by all the agents but will mention specially Ms Sophie Lowe."
• "A very big thank you Mr Marden. Haart has a real gem in you."
• "I truly felt like a person in need of expert help, instead of just another contract to meet targets."
• "Throughout the Long Process of finding a property to rent, i found Chris Faulkner from Sutton Branch to be the most honest and hardworking agent i had dealt with."
• "Chris was able to get us in first to properties due to be finished soon and before it went on the market helping us secure a place asap."
• "Chris was always kind and very calm, the communication was impeccable and I felt reassured every step of the way."
• "Such an amazing experience with Ria - all hope is resumed in this broken world of customer service."

Cons:

• "He was also not very responsive while confronting his mistakes."
• "What a terrible experience. During the sale of our house there were 3 people that left."
• "Really unhappy with the service from Haart."
• "Very disappointed with the treatment we have received from this agency."
• "One word to describe my experience with them: RUDE."
• "We are not satisfied with the service we have had with this agency."
• "I will never recommend this real estate agent for any future house related activities be it either renting or buying."