Kwik Fit - Lancaster Reviews Summary

Customer Service

Pros:

• "Always been great here. Especially today, was panicking as a light came on my car and they checked it for me within an hour."
• "Person who dealt with me knew exactly what I needed."
• "Thank you Charlie for your amazing helpful service."
• "Mahesh Seen to my car very quickly and showed me everything which was wrong with it."
• "Apologies to the staff member whose name I can't remember, but he identified himself today as 'A headless chicken wearing a turban'."

Cons:

• "Rang up to book an appointment for a nail to be removed from my tyre, when I went in they had no knowledge of the booking."
• "When I returned some months later for new tyres, the manager was not on site and service was very slow."
• "I went here for a free brake check and had excellent customer service from the manager. However, when I returned for new tyres, the service was very slow."

Quality of Work

Pros:

• "For the superb quality customer service I received. From first walking in to collecting the vehicle when the work had been done."
• "Great customer service, I came in with faulty brakes - booked for Thursday. A great mechanic - Mahesh - managed to start looking at it early."
• "The staff looked after a very fragile 20 year old Audi A8 with great care."
• "Good mechanic who told me honestly about the MOT on my car."

Cons:

• "Rang Kendal branch as had a flat tyre Friday, they didn’t have but advised Lancaster did - very helpful 👍 Rang Lancaster first thing Saturday- Corey confirmed & booked me in."
• "When I asked how much tread it had they told me it was just over 2mm ???? measured myself and lowest point was 2.3mm, clearly trying to scam me into a new tyre."
• "I went to KwikFit because my brake lamp warning light was on. I paid for the brake lamp to be fixed and when they returned the car to me, the warning light was still on."
• "Mahesh did a thorough job. He did far more than I expected, making sure that all the parts were clean and safe, even those that he checked but did not need to replace."

Price and Value

Pros:

• "Take my Kia Sportage every year without fail for MOT & service. The mechanics are A1. I always receive honest, excellent service & totally satisfied with everything they do."
• "Popped in as something was rattling under my car. Manager found loose piece of aluminium - dealt with it quickly so I could proceed with my onward journey."
• "Came back from dog walk this afternoon to find my car tyre completely flat, used my compressor to inflate, rang kwik fit who said to come straight away as they were closing soon."
• "After having another local garage mess up my brake pads and discs, I decided to come to kwikfit. Was quoted £580 for the callipers on both wheels as well as new brake discs and pads."

Cons:

• "It was expensive, but I drove away feeling the improvements to the brakes and tyres. Tyres were too expensive, but cheaper (by £50-£60 each!) not available for 2 days."
• "My car broke down round the corner from kwik fit in Lancaster. With the help of a passer by we manage to park my car on a car park. The car engine would not start and I thought it could be the battery."
• "I only leave a review for really good experiences or the bad ones and this unfortunately is the latter…"
• "I went to KwikFit because my brake lamp warning light was on. I paid for the brake lamp to be fixed and when they returned the car to me, the warning light was still on."