Harbour Inn Reviews Summary

Service

Pros:

• "The service was excellent; friendly, helpful and patient."
• "Service here was exceptional.. Friendly, attentive despite being busy."
• "Staff were very friendly and approachable."
• "The service was prompt, friendly and efficient."
• "All staff were extremely polite, attentive and helpful."
• "Martin looked after us really well and was such a nice guy who made the experience that bit more enjoyable."
• "The staff were exceptionally polite and welcoming."

Cons:

• "We were refused a table from this lady who made no eye contact and kept her head down staring at her iPad."
• "The service did tail a little off near the end of the lunch serving time, and we were left waiting."
• "Customer service was definitely not as good the 2nd time (different staff)."
• "Staff were friendly but inattentive."
• "Great food, but service was very poor. Ordered some of the more expensive dishes but never once were we checked on."
• "Service is inattentive, we were brought items we hadn't ordered and incorrect items."
• "Nobody asked if the dinner was ok until we had all finished."

Food Quality

Pros:

• "Fantastic fresh fish, service was superb."
• "Delicious... Thoroughly recommend the Harbour Inn Lyme Regis... Great."
• "Really great seafood, and very good value."
• "The seafood platter was delicious! There were plenty of different tastes and textures, and it was all beautifully fresh."
• "Scallops were some of the best I'd ever had."
• "The food tasted so fresh and was delicious."
• "The food was absolutely exquisite, it was perfectly presented and cooked."

Cons:

• "The restaurant experience was somewhat spoiled by the number of flies everywhere, especially on the fly paper hanging next to our table."
• "Very expensive for what it was and disappointing is what it was."
• "Food was ok, staff seemed to panic a bit when it got busy and became flustered."
• "3 crab cakes ordered, tasteless, expensive and probably better to get them at the local chip shop."
• "Fish and fries, not fish and chips. Big lump of fish which was too big to have been cooked through so was lukewarm mush in the middle."
• "Steak and chips with peppered sauce for £20, involved under cooked frozen chips, over cooked steak and teaspoon of sauce on the steak."
• "Fish pie with seasonal vegetables, which is actually microwaved slop with salad."

Atmosphere & Location

Pros:

• "Great place for lunch, both outside (wooden tables by the sandy beach, facing the cute little port), or inside, with ample room for families with small children."
• "Well presented restaurant on the sea front."
• "Good location right on the beach."
• "Its situation is stunning too, with outside seating opposite the harbour and famous Cobb."
• "A lovely evening spent in nice surroundings."
• "Beautiful sea view."
• "Lovely beach seating when the weather is kind & covered terrace seating outside."

Cons:

• "The restaurant experience was somewhat spoiled by the number of flies everywhere."
• "Slightly odd place - very much doesn’t feel like an inn and quite unwelcoming from the back entrance."
• "We were most disappointed with bouillabaise which had lots of fish in it but for which was essentially in a soup of chopped tinned tomatoes that had not been cooked out to diminish the acidic quality."
• "On another point, we were seated very close to where there was water dripping from the ceiling from a light fitting."
• "Very rude landlady. Practically yelled at my mum when we tried to pay the bill because we didn’t remember the table number."
• "Unfortunately, being near door meant subject to constant stream of cigarette smoke."
• "Do not go to this place. The weather was vile wind and rain so inside the dining room all the floors were wet."

Value

Pros:

• "The prices are competitive for the area."
• "Great food, very good service and a very reasonable price."
• "The pricing was very reasonable and probably the best value for money compared to other places we ate for dinner in Lyme Regis."
• "The price was reasonable, considering the fine quality of the fare."
• "Fabulous selection of fish and seafood; a little pricey, but quality and quantity are great."
• "The wine list is quite comprehensive and not too expensive."
• "Seafood dishes are fresh and local where possible."

Cons:

• "Service is good but food over priced."
• "Very expensive for what it was and disappointing is what it was."
• "Prices were not cheap but I guess they give the large portions because of this."
• "Price wise, it's a little expensive that what's it's worth."
• "So not cheap, the food is not worth the money."
• "The special house platter was £26.95 and contains tiny portions of fish and fried chunks and a bit of salad in the middle."
• "Cheesy garlic bread for £4.80 was well overpriced for my 2 slices."

Management & Staff

Pros:

• "All staff were extremely polite, attentive and helpful."
• "The staff were exceptionally polite and welcoming."
• "The staff were so efficient, courteous and hard working."
• "Staff very friendly and attentive."
• "The staff were attentive and really friendly."
• "Staff very friendly, fresh and delicious see food."
• "The service was friendly and helpful."

Cons:

• "Manager/owner was shouting very aggressively at what I can only assume was an off duty member of staff."
• "She doesn’t seem to want to train her staff either, though if they were trained by her it explains the incompetence."
• "Service is inattentive, we were brought items we hadn't ordered and incorrect items."
• "An angry man came out to tell me, that knocking £3.50 off the bill was more than fair and he would bring me the bill."
• "Couldn't get the orders right."
• "Both steaks that were ordered were over cooked and the chicken Kiev was cold."
• "However when we turned up they had made a mistake and booked us in the restaurant where dogs weren't allowed."