Fat Hippo Newcastle Reviews Summary

Service

Pros:

• "The service was friendly and helpful."
• "Caitlin our server was amazing, super friendly and attended our every need when eating here."
• "Service was excellent George was attentive and informative, food was quick but without compromising on quality."
• "The staff are friendly too and there is great service there."
• "Staff were very attentive and friendly."
• "The server was welcoming and attentive."
• "Service was fast and attentive."

Cons:

• "Service wasn’t very good, we were sat on uncomfortable tables and chairs."
• "Service is hit and miss. Some of the younger staff have a social between themselves so it’s not very attentive."
• "Very poor service, took over 45 mins for starters to come out and then another half hour after we'd finished them for the mains to arrive."
• "The waiting staff had no awareness of the situation at all. I then enquired where our food was and was informed to wait another 10 minutes, the food was clearly forgotten about."
• "But the staff now that is a different matter entirely. They were so aggressive and rude with us."
• "The server taking our food order was rude and blunt towards my boyfriend."
• "Waited 45 minutes for two pints of pepsi."

Food Quality

Pros:

• "The food was unreal and the flavour leaves you wanting more."
• "Food was really, really good and I would say reasonably priced."
• "Food is so good, their chicken burgers and alcoholic milkshakes are 10/10."
• "The food was incredible also!"
• "Food really tasty, with just enough choice for most people and decent portions."
• "Food was fantastic - the best fried chicken burger I’ve ever had and my brother also really enjoyed his food."
• "The food was excellent & plentiful."

Cons:

• "The burger was nothing special and I was disappointed."
• "Chips were overcooked."
• "Chicken burger was absolutely dripping in grease, it’s all you could taste in the burger, no flavour at all in the coating just a gross oily taste."
• "Burger was very average."
• "Personally, i hate having (sloppy) food served on grease proof paper as it ends up being in with your burger bread."
• "The deep fried cheese balls were only gooey on the outside and uncooked/cold in the middle, the burgers were greasy."
• "The burger was so undercooked as soon as i lifted the bun there was raw meat juices all over the bottom of the dish."

Atmosphere & Location

Pros:

• "Great underground gaff selling fabby burgers and drinks."
• "The atmosphere was great."
• "A warm welcome and decent seating. It’s a nice atmosphere."
• "Set down in the basement, the atmosphere is good."
• "The outdoor seating area is nice during the warm summer days."
• "Great atmosphere and attentive staff."
• "This place reminds me of central European beer cellars because of its barrel ceiling and hospitable vibe."

Cons:

• "The location is in a basement. Maybe the ventilation is not good enough so it smells a bit."
• "It is in a basement and feels like it too."
• "The basement was really loud and we had to shout to hear each other across the table."
• "Keep in mind that it is underground by stairs only and there is no wheelchair access."
• "The only downside with their venue is maybe their seating arrangement can be a little uncomfortable sometimes."
• "Dingy basement setting."
• "It was also very loud, and there was a child screaming so this echoed through the underground room."

Value for Money

Pros:

• "We got discount with our theatre tickets which we mentioned at the time of the booking and we didn't have to remind them to correct the bill for us as he had already done it."
• "The price of the meals is absolutely fantastic."
• "Very good value for money."
• "£30ish for 2 people with drinks was really good value."
• "Their early evening deal is amazing value for money and me and my boyfriend couldn’t even finish all the food you get for £16."
• "£6 meal menu is really good too especially for the price."
• "Would highly recommend grabbing a burger here as it's definitely good value for money."

Cons:

• "Considering it was £17.99, youd expect so much better."
• "The burgers are pretty pricey, most likely due to their huge size."
• "But i believe the menu prices were too steeped. And food doesn't match their prices."
• "Just a bit unfortunate about the pricing on some of the items such as £4.50 for a small 330ml can of beer."
• "I do think it’s quite pricey for Newcastle."
• "Even for Newcastle a bit overpriced, especially considering it's not a 'restaurant' as such, more a 'chic' fast food eatery."
• "always asked for a glass of tap water and got charged 1.90"