The Quayside - JD Wetherspoon Reviews Summary

Location

Pros:

• "This pub has a great location by the Tyne."
• "Great location right on the river."
• "Best place for views and value on quayside so head there for sure."
• "A very nice location just off the river very handy for the many hotels around the area."
• "Great Wetherspoons pub on the bank of the river Tyne next to the Tyne Bridge."
• "Great location on the attractive Newcastle Quayside with plenty of indoor and outdoor seating available."
• "The location at the river Tyne is stunning."

Cons:

• "The problem is during winter if you can't go out because of cold only couple of table has the view of lake."
• "It was not particularly busy but quite a few tables were grubby and had used dishes, mugs and glasses from previous patrons."
• "The front-terrace at the Tyne is quite austere with its wooden benches."
• "Just like any other weatherspoons so you know what to expect food wise and price wise for beer. Beautiful building and is great during the summer. Only thing which lets it down is they don't allow dogs in the beer garden anymore."
• "Very displeased that dogs not allowed in the beer garden despite it being empty, cold and wet."
• "It's not a wheelchair accessible place as the tables are too high and the seating area is cramped."
• "The place was very busy, almost zero seats available inside."

Service

Pros:

• "Thoroughly enjoyed the food, good service on a very busy weekend & great value for money."
• "Staff were friendly and efficient, would definitely visit again when visiting Newcastle."
• "The staff were super attentive clearing tables of glasses and wiping table tops with detergents."
• "All of the staff were excellent and friendly with us."
• "The staff were really friendly and helpful."
• "Staff was very nice, helpful, and understanding."
• "The staff are some of the best I've seen in this chain - friendly, informative and helpful."

Cons:

• "Easily the worst weatherspoons we have ever been in... staff totally uninterested."
• "Lovely morning until I think maybe the floor manager comes down shouting and treating her staff like rubbish."
• "We were offered no explanation by the duty manager."
• "The security were rude and dismissive and refused to even look at me."
• "Manager has big attitude problem, shouted that there was at least fifteen minute wait for drinks ordered by app."
• "Very rude staff. I know your staff are busy, but where are the manners."
• "Dissatisfied with service as staff were rude."

Food & Drink

Pros:

• "Good value food and drink."
• "The prices were amazing of the food and drink."
• "The food was delicious and the portions were extremely large filling me up with ease."
• "Large breakfast with pint diet Pepsi £8.29. coffee / Tea £1.45 with free refills all day. Can't beat that."
• "Chips with curry sauce and the beer was nice."
• "The food was lovely and at affordable prices."
• "The breakfast meals with free coffee refills were great value & tasty."

Cons:

• "The breakfast was warm not hot, also kitchen couldn't count 2 mushrooms, only had 1 on my plate when it arrived!"
• "Popped in for a light breakfast. Ordered the chicken wrap, and it was terrible."
• "Worst breakfast I have ever seen. Took it back for a refund. Stone cold and thrown on the plate."
• "It was a shame food all came out cold.....very disappointed."
• "Food wasn't great."
• "Food was terrible, sausages and bacon and eggs were clearly leftovers from breakfast that ended 20 minutes ago, cold and greasy."
• "The curry was quite disgusting."

Cleanliness & Maintenance

Pros:

• "The building itself is very old and interesting, nicely decorated and clean."
• "The staff are very cordial and the overall cleanliness of the place is top notch."
• "The place itself was nice and clean."
• "Staff have always been welcoming and on the ball (must be good management) the facilities are very clean."
• "The toilets were nice and clean, up some stairs 😊x."
• "Very clean, cosy, highly recommend."
• "Great to see the Quayside bar taking the local covid restrictions very seriously."

Cons:

• "Facilities very tired, with bathrooms being a little grim, and lots of surfaces a little stickier than preferred."
• "Inside tables were sticky, and when other customers left, nobody came to wipe them."
• "Tables are getting stickier than the floor of the bostick factory."
• "This place though is very much in need of a good deep clean and some loving care."
• "The whole place was a mess, tables not cleared, food trodden into the floor and a really bad odour."
• "But ofc: it has to be said that the interior cleanliness is a bit lackluster. The bathrooms being pretty grim, and some of the surfaces are a little stickier than I’d preferred."
• "Seems to take a while for staff to clear tables and tables aren't wiped down between customers."