The Five Swans - JD Wetherspoon Reviews Summary

Staff and Service

Pros:

• "The staff was brilliant but that one staff member was just being funny that day."
• "Great place, great beer. Plenty of room at the moment so you don't feel as though your in a crowded place."
• "The staff is friendly and helpful."
• "Food was good, staff were very attentive."
• "A Friendly waitress served our food promptly."
• "Staff were nice and friendly."
• "Bartender and service staff was friendly and was always positive during my visit here and a few months before."

Cons:

• "Just seen the disgusting attitude of the so-called manager of this place and her so-called bouncers of this pub, refusing to allow a disabled person access to this pub with their assistance dog."
• "Terrible customer service, the blonde manager has no clue and has made herself sound ridiculous with her interpretation of company policy."
• "Service was shambolic with staff not knowing what to do or how to use the ordering tablets."
• "The customer service is below expectations."
• "The staff are vile especially the blonde behind the bar."
• "Service was relatively quick though we had to clear our own table, it was very busy, students and also a concert which is the reason we were there."
• "The service was slow and it took two requests for out table to be cleaned from the customers before us."

Accessibility and Accommodation

Pros:

• "And they have maintained the place so clean and tidy and good for everyone."
• "This is a very busy Newcastle pub ran by Wetherspoons in the Haymarket area. It's a fairly large pub and has a small outdoor seated area."
• "Outside seating area will be nice in the summer."
• "Large 2 floor pub with outdoor covered dining/driving area."
• "Another Wetherspoons establishment the other end of Newcastle upon Tyne & just a stroll from the centre & all the shops nearby park Churches and museums also more University Buildings nice atmosphere here and a real diversity of clientele all ages."
• "Our favourite Weatherspoons when we come to Newcastle. Been a few times and always great fun! Staff are friendly and the company around you is fantastic. Prices are great for the drinks and food and both are always tasty as ever!"
• "Had a great time here. Had seating outside for eating and drinking. Friendly bar staff and food selection of beers and lagers. Prices were very good too."

Cons:

• "Has awkward steps down from the bar."
• "However not suitable for wheelchair access, as there are many stairs and all toilets are upstairs."
• "The only problem I have is that I find that the stairs to and from the toilets are strangely disorienting!"
• "The place is huge - what a labyrinth. Toilets are obviously miles away, hidden away upstairs."
• "The gents toilets are up one of the steepest set of stairs I've ever seen."
• "This is a pub of many little rooms. It is quite spread out in a way and you can end up sitting miles away from the bar so it seems."
• "The manager and door man refused to allow a woman and her assistance dog in because it was against their policy."

Food and Drinks

Pros:

• "The ultimate burger was spot on. Loved every bite of it onions rings and chips were out of this world."
• "Fairly acceptable for drinks."
• "For a weatherspoons this place was a cut above the rest by a mile. Service was great and the food even seemed better than other weatherspoons."
• "A great place for anyone who likes to people watch 😝."
• "Weatherspoons Pub offers quality food and drinks at affordable prices."
• "The pub has a cozy and inviting ambiance, perfect for relaxing and enjoying a great meal or drink."
• "From traditional British dishes to international delights, there is something to satisfy every palate."

Cons:

• "The food AND the service needs some work on the quality."
• "We ordered food and literally and actually an hour and a half later it had not arrived."
• "Although the service was fast and the food was hot, I was not happy with the 'Ultimate Burger' that I had ordered."
• "Not good, we called just because we were passing. We ordered bbq chicken pizza and a large mixed grill... the mixed grill was a disaster from the off."
• "Food was nor very good at all, I ordered chicken and bacon salad, salad leaves had not been cleaned, chicken was cold and wet."
• "Food arrived cold and was sent back."
• "Visited sat 27th November the food was absolutely terrible freezing cold and unbeatable."