The Mile Castle - JD Wetherspoon Reviews Summary

Price and Value

Pros:

• "It's a wetherspoons so you know it's going to be cheap been a couple of times and there's a lot of seating."
• "Cheap as chips, was amazed at what was offered! £1.30 for a cuppa, that you could refill free of charge!?!"
• "Good prices and the food is okay for the price."
• "Food is great priced as it's a wetherspoons and there is a good selection of both food and drink."
• "Meal deals with a drink are excellent value for money."
• "Food is good value especially if drinks are included as part of a meal deal!"
• "Bargain prices.. say no more, you know the score."

Cons:

• "The food was dreadful, it was returned as it was cold & the same dishes were returned."
• "Everything was stone cold, apart from the black pudding."
• "By 9pm on a Saturday evening they were serving drinks without ice as they had ran out which is appalling."
• "We probably had about £2.50 worth of food and drink (at restaurant prices) for £20."
• "The food was cheap, but even then not worth the price (for example, the chips tasted strongly of old oil)."
• "Food wasn't great and drinks tasted funky as if the glass hadn't been rinsed after washing."
• "The gammon was so tough it was inedible and I ended up leaving it."

Service

Pros:

• "Had a full breakfast there yesterday and wasn't disappointed, everything was cooked well and served surprisingly quickly for such a busy pub."
• "Bar staff were working their butt's off though and doing a great job on a very busy evening."
• "The staff were helpful and courteous."
• "Good customer service, respectful and very helpful."
• "Staff are great and helpful."
• "Staff are polite, friendly and good at what they do."
• "Staff are friendly and attentive :)"

Cons:

• "Arrived at the bar which was not to busy took over 15minutes to get served, asked the manager why it was taking so long & was given a mouthful of abuse his attitude was a disgrace."
• "However the staff refused to bring some of the things we had ordered and told us they’d already brought us them."
• "When I informed the girl who served it she was abrupt and rude."
• "The guy who brought our food was very rude."
• "Staff need to learn who is actually next in the queue."
• "Service is chaotic and poor. When we had to send a plate back because it was inedible there was no effort made to rectify it."
• "They brought the food very late and forgot about one of the order, however, they did not apologise and behaved very rude."

Ambiance and Location

Pros:

• "Ideally situated about 2 minutes walk from Newcastle Station & in the main centre."
• "It's a popular place in Newcastle so always has a great atmosphere."
• "A very busy wetherspoons pub over 3 or 4 floors. The top floor has amazing views of the town."
• "Great Spoons - I know it is part of Chain but this pub is huge and has a great atmosphere."
• "First impressions, the place seemed very clean inside."
• "Every time I've been it's been relaxed, busy, and very civilised."
• "Good city centre location too, not far from the station."

Cons:

• "Though there's a strong debit so we couldn't find a clean table."
• "The place was filthy, staff were clearing tables but not cleaning them."
• "It's a large Wetherspoon's with three floors. It's quite a soulless place."
• "Three stories filled with creepy men and sticky tables!"
• "The entire pub has a 'run down' atmosphere, worn out flooring and furniture."
• "Chairs & tables marked & stained, and whole place looks & feels grubby."
• "However the toilets are nasty. 🤢"

Facilities and Accessibility

Pros:

• "Coffee was refillable, absolute bargain."
• "2 pitchers for £12 on cocktails."
• "Social distance preparations at this Wetherspoons were very good and I wasn't concerned at all."
• "Toilets on ground floor so helpful..too many pub's with stairs to bathroom."
• "Massive spoons right near to the railway station."
• "Newcastle Central Station is very close, pubs and clubs within the area."
• "It's also just by central station, so perfect for a burger and a pint before you get on the train!"

Cons:

• "Also probs with sewage smell in toilets."
• "Toilets downstairs were out of order and its many stairs to the top ones!!!"
• "No parking on site, however there are street paid parking and the Gate parking within a walking distance of about 5 minutes."
• "No wheelchair/ pram access as it was out of order it’s been like this well before lockdown."
• "Disability access is hard to find it's off the main entrance next to the homeless person sitting in the door way don't leave food unattended as homeless people will steal it."
• "Table sticky.. was in early so no excuse."
• "Pub was rammed found a small table and that area stunk It made me feel sick, stunk of rotten food I’m sure they don’t deep clean the carpets."