Treatz Luton Dessert Parlour Reviews Summary

Staff Service

Pros:

• "Such friendly staff and great quality products! I tried the lotus milk cake and it’s the best I’ve had."
• "She did an amazing job all by herself and handling everything so well."
• "Great range of desserts to satisfy you. The Customer service was just wonderful, everyone was friendly and the food was served on time and well presented."
• "Me and kids love this place, the desserts are second to none. Also Ali who serves me always goes the extra mile to be kind."
• "Brilliant service by Hanif and Samin."
• "The staff were so attentive, Hanif served us."
• "Customer service from staff and manager was top tier, manager greeted and welcomed me."

Cons:

• "Very disappointed with staff service. Staff with long false lashes preparing food."
• "We politely asked to turn down the music twice. They refused and when we returned to our seats the music was up 3 decibels."
• "I waited 20-30 mins to place my order, I was standing waiting while staff members were walking pass me not acknowledging me but knowing I was waiting to be served."
• "Absolutely terrible service and the shakes, some of the ingredients were off ie out of date/spoiled milk etc and tasted disgusting!"
• "Staff are not polite ... the staff who served me was chewing gum. No smile, not friendly at all."
• "They need to start organizing themselves a bit better, tables will stay dirty until some new customers actually come in and sit down."
• "But I didn't like the service I received. The person who served me seemed very angry and not in a mood to receive customers."

Food Quality

Pros:

• "Very impressed with the quality of my dessert, good portions & seems to be a decent variety on the menu, all at great prices."
• "Had the churros, they were absolutely delicious!"
• "A wide variety of top quality desserts."
• "The brownie itself was incredibly moist and rich, with a perfect balance of chocolate flavour."
• "The Rafaello Sundae was delicious! The waffle was super soft and fresh."
• "The aero cookie dough was amazing."
• "Their desserts were amazing."

Cons:

• "Really poorly presented today. Had a chocolate cake with hot sauce but was poorly presented."
• "The normal one was warm and dry and just not nice. The pistachio one had egg shells in it."
• "The crepe was decent but it was too toasted, resulting in crispiness when it's supposed to be soft."
• "Paid £6 for this at least at creams you get a larger waffle for same price that is also more aesthetically pleasing with a scoop of ice scream that is actually scooped properly."
• "Dessert was average but must admit a bit overpriced."
• "Ice cream was tasty but they need to work on their environment I think. 'Maybe' music was too loud to have conversation between us without raising voice."
• "The dessert was really yummy i think taking orders from the table would be alot vetter as the walking space is so tight there was alot of kids running around."

Ambiance and Cleanliness

Pros:

• "It was a nice, calm environment and definitely a place to bring your family and your loved ones."
• "The atmosphere was very family friendly."
• "The ambiance is very welcoming and charming."
• "The interior of the store was sleek; the seating arrangements were comfortable and clean."
• "Everything spot on, great decor, service & felt very welcoming."
• "The atmosphere of the shop was warm and inviting, with a cosy and welcoming ambiance."
• "Cleanliness is top-notch, ensuring a pleasant experience."

Cons:

• "Some of the cutlery was not clean but the manager addressed the issue straight away."
• "Unfortuantely the toilets were not clean & so that was rather unpleasant and can definitely be improved."
• "I would not go here again. After our table was sanitized, it smelled very badly which affected our food experience."
• "Unfortunately it's quite a tight steep(ish) staircase."
• "Shocking experience. I was sitting there, enjoying myself with my companions when all of a sudden the music started booming and banging through the speakers to a point where my ears started ringing."
• "Very expensive for what it’s worth! Hygiene was poor too."
• "As I went by myself I was sat at a hidden table on a corner... neglecting a customer for nearly 30 minutes without any staff member noticing it's really poor service."