The Lock Reviews Summary

Food Quality

Pros:

• "Lovely presentation of the food and the quality was great."
• "We had Sunday lunch, the veg was really tasty."
• "The pizza I got instead was delicious though!"
• "I tried the salmon on the new specials menu it was great."
• "Fish and chips are superb, nicest I have had in a long time, as was the Blackened Salmon fillet."
• "I had the veggie breakfast which was generous and tasty."
• "Fish and chips & veggie pizza (goat cheese and caramelised onions) were 😋."
• "The food was lovely and the portion size was huge."

Cons:

• "We had Sunday lunch, the meat was overcooked, tough and tasted gamey."
• "They also substituted ingredients in the meals without telling us and missed some items out totally."
• "I've been here a number of times and... on this occasion the fish had been overcooked and was quite dry."
• "Ordered burgers which were burnt and dry the bacon was rock solid and the coleslaw had chilli in it, couldn't eat it."
• "My partner and I... felt a tiny bit forgotten about at times."
• "We had the breakfast menu... coiled Cumberland ..bacon...mushrooms beans in a tub 2 half tomatoes...and washed down with ringtons tea."
• "I've been coming here for years and... the food was undercooked (when I asked for crispy bacon) and our breakfast stotties were missing the egg."
• "The food we did choose was nice Sunday lunch for 1 and fish and chips for 3 of us. Beef stottie which is not a stottie and only meal that didn't go well was kids chicken nuggets which I tried myself and were not good."

Service

Pros:

• "Wonderful place! Love the decoration and how well the staff are trained!"
• "Very attentive and welcoming staff."
• "The staff were friendly and welcoming, despite the place being rammed."
• "We complained about my mum's meal being inedible and this was removed from the bill immediately."
• "I had a lovely greeting from one of the serving team who remembered me and also my coffee order."
• "Service, was OK, nothing special, took me a while to get the attention on the server to get my bill."
• "Staff went over and beyond at customer service! Sam was very welcome, made us feel at home."
• "Staff behind bar were not bothered and no apologies."

Cons:

• "Visited 9/11/23 stood at door for 5minutes no one to seat us. Eventually guy came over to assisting but not very welcoming."
• "Fruit scone fell apart when cutting and the butter rock hard it was not spreadable."
• "Not once did a member of staff ask if everything was ok at our table."
• "Nothing was cleared off our table I had to ask and had to go to the counter to pay."
• "I've been coming here for years and... nobody came to our table to check if the food was satisfactory and the staff seemingly deliberately ignored our table."
• "I was refunded my breakfast meal after I asked to speak to the manager."
• "We had a bit of a wait for 2 drinks which were brought to us instead of just letting us wait for them at the bar."
• "Upon entering the restaurant it took us a while to be seated, even though they were only at around 50% capacity."

Location and Ambiance

Pros:

• "Lovely cafe/bar with amazing marina views."
• "Looking forward to coming back on some sunny afternoon to enjoy a drink on the terrace."
• "The Lock is situated on the marina and you get some lovely views sitting in the window seats."
• "Very quiet for a Friday night. But food made up for the lack of atmosphere. Lovely location on the Quay side."
• "Very friendly staff. Fish and chips are superb."
• "The decor was modern and clean with plenty of glass so the view out was unhindered."
• "The location is nice with lovely views of the marina. Good coffee too!"
• "Such a chilled place to watch the boats come in and out."

Cons:

• "Parking closest to the restaurant (pink car park) is expensive."
• "This used to be our go to place for breakfast... What happened to the smiling customer service that was always a pleasure to assist customers at this restaurant?"
• "The views of the marina from this restaurant are just amazing but sadly that's all."
• "Cosy little restaurant down at North Shields Marina."
• "We arrived to the Lock not long before they closing time but staff made us feel welcome."
• "Just called in to have a coffee and a look around. It was a cold, wet December day so straight inside in the warm."
• "Only been for breakfast but I was disappointed. Though it lookes lovely the Bacon over done quite hard as if cooked hours before."
• "A beautiful place to dine. I have been here a few times and staff are always friendly and helpful and food is excellent."