The Shepherd & Shepherdess Inn Reviews Summary

Category: Restaurant Stanley

Address: Entrance Gate, Beamish, Stanley DH9 0RS, United Kingdom

Phone: +441913700349

Rating: 4.5
based on 165 reviews.

Food Quality

Pros:

  • "Lovely little pub with amazing food."
  • "Food is absolutely outstanding and great value as well."
  • "The food was very good, especially the enormous Yorkshire pudding."
  • "Food is exceptional and definitely value for money."
  • "Lovely pub, barstaff really friendly and food absolutely spot on and a great price."
  • "The food that we had was delicious and tasted home made."
  • "Fish and batter were stunning... beautifully cooked, soft but not dry at all."
  • "The quality of food for the price and service was absolutely outstanding compared to other local offerings."

Cons:

  • "Food could have done with being warmer. Overall good value for money but little things let it down."
  • "The coke was flat and quite expensive. Food was nothing special. More fat than meat on the steak."
  • "Well the food was always good up until this time and the time before. Our veg was very crunchy and unedible."
  • "The lasagne was disgusting no layer of pasta sheets the sauce was in lumps."
  • "I had the peppered chicken, which was very nice but not a lot of it with a few chips, carrots & peas."
  • "Steaks not cooked to order, one medium & 1 medium rare, both came well done! Chips were very poor."
  • "Very poor food and service. Waited 40 minutes for 4 meals all came cold. Lamb chop was raw. Steak burnt and paper thin."
  • "Good food, badly cooked. An anaemic spoonful of nasty grey mince with no flavour, dumplings that had been reheated to a rubbery inedible mass."

Portion Size

Pros:

  • "The portion sizes are huuuuuge and tasty."
  • "Portions were very large, too large.... hate to waste food."
  • "Portions are huge and everything is high quality and homemade."
  • "Me and my youngest son have visited here many times and we think it's fantastic for food and drink especially the massive mixed grill."
  • "Portion size: I have a good appetite but we opted to divide up the meal as we needed to be able to move afterwards!"
  • "A couple of parties of people tried just turning up only to find out there was no availability. You might be able to arrive and sit at an outdoor table without booking if your lucky whilst the weather is fine, but when we were there, every table was taken."
  • "There should be a warning on the menu, 'don't order a starter if ordering the mixed grill!!!'. The quantity would easily have fed two."
  • "The portions were very generous. I had a mixed grill, I don't understand why put a mixed grill on a cold metal plate 😕."

Cons:

  • "Portions were large, too large.... hate to waste food."
  • "We noticed from tables around us that roast potatoes and roast parsnip was missing from our plates."
  • "The portions are a little on the large side so unfortunately no room for desert on this occasion."
  • "When you get good food, portion size and cost is not really an issue, but when you get good food and good portions for a good price, then you're onto something."
  • "When the meal came I was really shocked, the Yorkshire pudding was stale and soggy, mash was hard/lumpy, roast potatoes were soft and everything was cold."
  • "After been to Beamish Museum. Wanting a traditional Sunday lunch. Early mothers day for my mam. My mam had prawn cocktail. Me soup. Turkey and leg of lamb with all the trimmings. Then sticky toffee pudding and dime bar crunch for desert. Very yummy yummy. Fantastic."
  • "The food had a nice home made feel to it. Very large portions so left very stuffed after just a starter and main as I couldn't have even eaten a wafer thin mint for dessert."
  • "Went for an evening meal as a part of a birthday group- hence incident complain. I chose mince and dumplings with veg. Can't go wrong with that, eh? Wrong. Good food, badly cooked."

Service Quality

Pros:

  • "The staff are very nice nothing is a bother and you get table service."
  • "The young staff are professional, courteous and friendly."
  • "The service was outstanding. The team of staff looking after us went above and beyond helping our group with our every additional request."
  • "The staff were friendly, chatty and generally just great at looking after us."
  • "The staff were lovely, friendly and helpful. They were very accommodating and nothing was too much trouble."
  • "The staff were friendly and attentive and decor was old fashioned and authentic."
  • "Staff very friendly and helpful. Very efficiently run during Covid measures."
  • "Good service, good food and good atmosphere after a great day at Beamish."

Cons:

  • "Unfortunately the young waiter thought she wanted a pint!!!! Really!! We did tell him but he didn't offer an exchange and we were charged full price."
  • "The waitress was very arrogant, never said hi, thank you or you're welcome and would simply place the drinks on the table and walk away without uttering a single word."
  • "The young lady replied 'There's nothing I can do?' And then walked away."
  • "Asked the young man who cleared our table where I could leave a review as the Facebook page does not allow for this & after checking with another member of staff he told me on Trip Advisor."
  • "Called here today for a family gathering of 12 people. The staff were lovely, friendly and helpful. They were very accommodating and nothing was too much trouble."
  • "Asked staff for condiments but had to go in and get ourselves. Fish and chips. Not nice at all. Most of the meal was left as the fish was actually hard inside."
  • "Waited a long time for food people coming in after us served before us."
  • "Visited here yesterday, with family for an evening meal. We took a seat outside and let the staff know we were there by requesting menus. After half an hour we left as no one had came to see us to take a drinks order let alone a food order."

Ambiance and Location

Pros:

  • "Lovely venue. Parking available."
  • "Lovely little pub with amazing food, the atmosphere was lovely and homely."
  • "Another silver surfer venue at twelve so be warned, it's heaving 😁. Still, fine country pub, Spit from lovely Beamish. Nice walks round about."
  • "Lovely restaurant/pub. Looking forward to going back there again, hopefully for a sit down meal."
  • "Great location, friendly staff, good price for value overall as prices are low and the portions are huge."
  • "Great welcoming place with friendly efficient staff."
  • "Popular pub in a great location for the Beamish museum, the living museum of northern life."
  • "Lots of outdoor seating, children's play area, food very good value for money, quick and polite service."

Cons:

  • "It was very busy when we were there."
  • "It's a shame the play park wasn’t open! Still a great place to eat 🙂."
  • "The only downside was the staff didn't give off that welcoming vibe."
  • "Yet another country pub where dogs are not allowed? Such a shame considering the area and surrounding walks."
  • "Been here before and the very very limited menu is tasty and good value. However on my most recent trip the pub was absolutely freezing inside."
  • "Parking was limited - we had to wait for a space to become available."
  • "Outdoor area is spread around the car park and offers more seating than it first appears, plus there's a play area for the kids. Sadly there were lots of wasps present during our visit so we didn't hang around after lunch."
  • "Whilst we were eating our food no one came to ask if the food was ok & there was a distinct feeling as though we were actively being avoided due to me querying how long our food would be as other customers were being asked if their food was ok."

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