Pet and Aquatic World Reviews Summary

Store Presentation

Pros:

• "This is a huge pet superstore, it has everything you need."
• "The place is secure and reasonably presented for the area."
• "The aquarium store upstairs has a really good selection of anything and everything you could ever need."
• "The staff are very friendly and i have been coming here over 3 years and non of my fish have died."
• "The staff members are very kind to ensure you get your pet and are very approachable."
• "Great shop for all your pet care products"
• "Downstairs there is an outstanding selection of fish and plants."

Cons:

• "The shop looks unkempt both inside and out"
• "Shop needs some decorating and cleaning"
• "The shop smells it’s dirty and mouldy with stuff just strewn everywhere."
• "The whole place STINKS of damp and mold."
• "The building is incredibly shoddy, the fish tanks were unclean with plenty of dead fish remaining in tanks."
• "The store in general is in need of some desperate TLC."
• "This place clearly had potential but just seems really old and dated inside."

Staff and Service

Pros:

• "The only staff member who was friendly was the young lady in the bird part she answered our questions."
• "Lady looking after all birds was mega helpful and spent a long time with us going through all bird characteristics, helping us choose right one for us!"
• "The lad on the counter was happy to help and served me with a smile and a thank you."
• "The staff are 100% polite and very educated in all matters of means also have a wide selection of everything to pets and aquatics."
• "Staff were welcoming and willing to assist."
• "Staff know what they're talking about too, which is very refreshing."
• "Staff were knowledgeable and helpful."

Cons:

• "the staff was dressed scruffy they didn't help us in any way"
• "most of the staff are up there own a****"
• "One lad working within the fish department is more interested in his phone than looking after the fish or customers service as shown on every visit I have made."
• "The staff are paid for standing about doing nothing they didn’t ask if we needed any help."
• "Staff around fish tank area are not friendly."
• "No member of staff spoke to you or seemed interested, just stood on their phones."
• "Very rude almost aggressive staff downstairs in the fish bit."

Animal Care and Products

Pros:

• "All enclosures were clean and well stocked with good variety of healthy looking well cared for animals."
• "the store is very well stocked with a great range of fish tanks, ornaments and general potions for fish keepers"
• "In my opinion there water is crystal clear"
• "They are also have very good prices especially on fish that are not so common in the hobby for example there beautiful silver Asian Arrawana which is a very beautiful specimen."
• "All birds in superb health every time."
• "Good selection of books about animals."
• "All the other animals we saw in the store were in well condition."

Cons:

• "Fish tanks lacking any enrichment or items for fish to hide behind"
• "Rat that had recently given birth was on display with the young babies"
• "Sold an ill fish with rot that died same day, tank was established - owner very very rude and wouldn't offer another fish"
• "The animal care is questionable with excessive over feeding to the point the bowels were overflowing with food."
• "Also they sold critter trails (too small and extremely bad) and wire wheels for hamsters which are dangerous to their feet and limbs."
• "The rabbits & Guinea pigs have dog food bowls full to the top of food! They had no hay/straw and the condition of the animals 'homes' are dirty and smell terridble!!"
• "Animals kept in dirty enclosures and looking depressed."