Leaders Reviews Summary

Customer Service

Pros:

• "Sophie has given excellent customer service. Clear understanding my request, offering assistance, informative, can-do attitude which very rare among property agencies nowadays unfortunately."
• "Malik's professionalism, expertise, and attention to detail made my property search an absolute pleasure."
• "Quite pleased I chose Leaders! Attention to detail and the property is well managed and CLEAN!"
• "He was always available and had solutions to all challenges I encountered while getting the apartment."
• "Everyone I came in contact with throughout the agency were very kind and professional."
• "She is very friendly and takes your views and questions to heart."
• "I’m incredibly pleased with the service I received from Morgan who works for Leaders."

Cons:

• "They are quick to get you to write a positive review as soon as you rent but will take forever to deal with your problems."
• "Do not waste your time in this agency because at first they will book your appointment and later on they will tell sorry about the property it's gone."
• "I have heard nothing some 3-4 months later, and all emails to the property manager and the office have been ignored."
• "Beware of PM James J. The most Unreliable person, took him 6 months to send a guy to my property."
• "Leaders have been totally and absolutely useless!!!! communication terrible, customer service awful."
• "Morgan did not respond to any emails or did not speak to us after the deal was sealed."
• "Leader is worst letting agencies in Luton. Pathetic maintenance."

Property Management

Pros:

• "A big 'thank you' to the Luton team for a great 'room let' experience."
• "Leaders is the real deal in the property business."
• "Leaders simplified process was handy from house search to moving in."
• "Kim Horsler, Richard Sharp, Holly Hayward and Abigail Price have been exceptionally helpful and deserve special thanks."
• "Thank you Leaders for the quick turnaround with our property issue, overseen by Eva."
• "Experience working with Leaders was easy and effortless, our agent Simran Bains have done everything that the process would be as short and efficient as possible, quick, straight forward communication really gave us a positive experience."
• "The procedure is straight forward and systematic all through their website."

Cons:

• "Appliances all over the house are broken and they refuse to fix it like dryer and washing machine, broken glass door, broken door to house, broken boiler by ignoring the calls and emails sent to them."
• "I noticed the previous tenant’s fecal matter in the toilet and a bed bug on my brand new store bought bed sheets."
• "Got invested by cockroaches from the flat below. Next to impossible to communicate with them, as you get ignored by the management team."
• "In the very first two weeks Leaders Luton, did look after me & did everything they could."
• "I have spoken to 6 different members of staff on many different occasions about repainting, after a significant leak from the bathroom above my room that left me with excess toilet & shower water stains on my ceiling and walls."
• "The property we let from Leaders, not so great..."
• "Very very bad experience with leaders as the property was dirty upon taking it."

Staff and Communication

Pros:

• "At the same time, in relation to any issues they reply really fast and with sufficient information."
• "Her communication was excellent and timely."
• "I liaise closely with Vicky Coleman, Leader’s property managing agent. I find her easy to work with."
• "My business is managed by Kelly at Leaders Luton office. She is a pro-active and highly experienced property manager."
• "I have been a Lenwell tenant for many years having lived in my property for 14 years. I have always received an excellent service."
• "They have very good properties in excellent locations."
• "Working with leaders was so easy and effortless, the estate agent Morgan had great knowledge, she was super helpful and always prepared when we had questions."