Mortimers Estate Agents Accrington Reviews Summary

Professionalism and Staff Conduct

Pros:

• "Chris especially was lovely to deal with, professional, prompt and put up with my endless questions and requests!"
• "Chloe, Tom and Chris at the Accrington office were helpful, friendly and professional throughout."
• "Chris was attentive, professional, and always went the extra mile to ensure a smooth and stress-free process."
• "Mortimer's is a top quality estate agent with kind, dedicated and professional staff."
• "The staff at Mortimers’s have been incredibly professional and hard working."
• "I recently purchased a property through Mortimers. Chloe is an asset to Mortimers and made buying a house as stress-free as it can be."
• "Tom went above and beyond the call of duty to deliver impeccable service and a swift sale was achieved."
• "The team at Accrington Mortimers went above and beyond to help out with the sale of my property."

Cons:

• "We had a few communication hiccups at first, but that was soon sorted once Chloe Jenkinson took control of our account."
• "recently viewed a house put in an offer did not get it fair enough i was called back told it is back for sale ok so put in offer told there is some more viewings will let me know called me back thay will cancel rest of viewings if i can give them proof of deposit mortgage and my i d so i did all that told me it was mine called the next day and said some one else has looked at the house and sold it to them i feel thay just used me."
• "I'm an expat landlord and wished to sell a property at the end of the tenancy. I contacted Mortimers by telephone to try to engage them. The office promised to get in touch with the letting agent to asses the property. and then....... nothing. I sent emails, called the shop and was promised call backs. Every time I tried to speak to Shelley she was busy and would call me back. Don't waste your time."
• "Poor customer service Put a offer in on a house but never got any communication from Leanne after I was outbid even to up my price Kept on saying she would ring me back but never did , clearly favoutism goes on here Would not use Mortimer's or recommend them _ very poor."

Communication and Support

Pros:

• "They always responded to queries in a timely manner and communication was great."
• "Chloe was very supportive and reassuring."
• "Chloe Jenkinson was my main contact and managed the whole project from start to finish."
• "Chloe the Sales Negotiator for the house was brilliant throughout the process and ensured we were kept up to date at all times."
• "Chloe took the stress out of my purchase and I can't thank her enough."
• "Chloe - my sales negotiator. If you want someone to diligently follow up, communicate clearly and frequently - she is the one!"
• "She is so knowledgeable of the whole process and made us feel comfortable and reassured throughout."
• "Mortimers provided a very professional service. Our negotiator Waol went above and beyond to make sure we were kept informed and updated right through to final completion."

Cons:

• "Poor customer service Put a offer in on a house but never got any communication from Leanne after I was outbid even to up my price."
• "We had a few communication hiccups at first, but that was soon sorted once Chloe Jenkinson took control of our account."
• "recently viewed a house put in an offer did not get it fair enough i was called back told it is back for sale ok so put in offer told there is some more viewings will let me know called me back thay will cancel rest of viewings if i can give them proof of deposit mortgage and my i d so i did all that told me it was mine called the next day and said some one else has looked at the house and sold it to them i feel thay just used me."
• "I'm an expat landlord and wished to sell a property at the end of the tenancy. I contacted Mortimers by telephone to try to engage them. The office promised to get in touch with the letting agent to asses the property. and then....... nothing. I sent emails, called the shop and was promised call backs. Every time I tried to speak to Shelley she was busy and would call me back. Don't waste your time."

Customer Satisfaction and Recommendations

Pros:

• "We wouldn't hesitate to recommend them."
• "I highly recommend Chris Taylor to anyone looking for a top-notch estate agent."
• "Mortimer's insight and support throughout was incredibly useful; both on a professional and personal level. Highly recommended."
• "We would recommend Mortimer's to everyone, the standard of work and interpersonal communication is second to none."
• "I will definitely be using Mortimers again!"
• "I would have no hesitation in recommending Mortimers - or in using them again."
• "Highly recommended, thank you."
• "We would have no hesitation in recommending Mortimers Estate Agents."

Cons:

• "Poor customer service Put a offer in on a house but never got any communication from Leanne after I was outbid even to up my price Kept on saying she would ring me back but never did , clearly favoutism goes on here Would not use Mortimer's or recommend them _ very poor."
• "I'm an expat landlord and wished to sell a property at the end of the tenancy. I contacted Mortimers by telephone to try to engage them. The office promised to get in touch with the letting agent to asses the property. and then....... nothing. I sent emails, called the shop and was promised call backs. Every time I tried to speak to Shelley she was busy and would call me back. Don't waste your time."
• "Useless from start to finish. The staff at the Great Harwood branch are the most arrogant liars I've had the misfortune to deal with."
• "Absolute shambles. When you do give a review, you then get harassed by Matthew at the Accrington Branch at 20.07 pm on WhatsApp, till the following day, trying to justify what happened. I think this behaviour is absolutely disgusting, and then they wonder why they get 1 star."