Connells Estate Agents Luton Reviews Summary

Service Quality

Pros:

• "Connells has provided outstanding service, displaying promptness and exceptional courtesy."
• "Every member of their team, particularly Nicola Hensley, has been exceptionally helpful and genuinely friendly."
• "I’ve had my property on the market with Connells and was very impressed with the efforts of their staff."
• "Nikki was amazing! So helpful, everything was done really quickly and thoroughly."
• "Optoliving work with Connells in the past few years and we have great relations as partners."
• "All members of the lettings team are always supportive, friendly and ready to assist you with everything you need."
• "Marco and his team were fantastic through the whole process, keeping us informed and answering any questions we had."
• "They updated us on the progress and viewings on a daily basis."
• "I am very happy with the service provided by Connells, I was previously with a different agency who couldn't find a tenant even after 10 weeks."
• "I urgently needed to move into a property on rent and I was helped by Zoe."
• "She was very efficient and kept me updated regularly."
• "Zoe (the staff who related with me) was exceptional, very professional and friendly."
• "Harry O'Brien was very helpful and quick to deal with our enquiries."
• "Connells are a very professional company who helped us find our perfect home."
• "Zoe who was our negotiator was always willing to answer queries and did her best to try to solve them."
• "Ben the Lettings Manager and Zoe the negotiator has been extremely helpful and courteous, regularly keeping me updated with recent viewings and progress of the move ins."

Cons:

• "Absolutely the most useless lettings agent I’ve ever come across."
• "They need to be shut down."
• "I had more problems with James (lettings agent) than my actual tenants."
• "Most useless estate agents in Luton; tried few times to book viewings for different properties."
• "Do not let them manage your properties they are absolutely useless."
• "Rent was late several times they did not bother contacting the tenants it was me chasing up even though I was paying for full managed service."
• "They have also lost my keys which is unbelievable a whole bunch of 5 keys missing."
• "Connells Estate has been hugely frustrating to deal with when trying to get my deposit back."
• "The experience of getting back my own money was extremely frustrating and I would not recommend using them."
• "Now me and my wife can’t get the property and they don’t want give us the deposit back."
• "Very disappointed no updates or advice 8 weeks down the drain."

Professionalism

Pros:

• "I completed a purchase of a 1 bed flat in Luton at the end of January 2020."
• "By Mid Feb we had completed all repairs to the flat and began our relationship with Connells through Ben Stagnell."
• "They found us a tenant in a matter of days and all paperwork completed with the tenant moving in today (27 Feb 2020)."
• "The turnaround has been exceptional, Ben has been incredibly attentive and has been amazingly professional and personable throughout this quick process."
• "I would definitely recommend her for an award because she made the whole process look very easy though I know it's not always the case with many other estate agencies."
• "A very professional agency. We booked a viewing for a flat and Zoe helped us to schedule it for the same day."

Cons:

• "I laughed when I read all the similar reviews on here. Not at all surprised."
• "I've also been emailing for weeks and no response, basic customer service."
• "They changed my property coordinator without telling me who I then found out was Ryan Massey, to me I think he never existed as he never once contacted me on an issue."
• "I am also missing some money which they held onto and still not refunded."
• "Used to be a very established company but gone down the drain sold two houses with this company 10 years ago but things have changed badly."