Moving Places Reviews Summary

Efficiency of Service

Pros:

• "He let my property within five days."
• "They managed to have my empty property rented out within 4 days of me making arrangements with them."
• "Sam from Moving Places became my contact there and personally manages several properties for us."
• "Really pleased with the service at Moving Places. They found us a tenant really quickly and are managing the property fantastically."
• "Very efficient, great communication and good follow up with things needed to get done in the process."
• "Look no further. Spoke to Dev who came gave me a market valuation on my property in Harrow. He was professional, polite and found me tenants within a couple of weeks."
• "Recently moved into a property, must say it is being brilliantly managed by Moving Places."

Cons:

• "During our time at Moving Places we all had great difficulty with the Landlord of the property we were living in."
• "If you have any problems don't count on them for anything as they will NOT help you."
• "I'm extremely disappointed in the lack of communication with regards to properties."
• "They will rob you of your deposit for sure!"
• "They take advantage of the young people who do not know the law and treat them like rubbish."
• "The administration is awful. Communication is shocking."
• "Very slow to respond to emails, sometimes with no responses at all."

Customer Service

Pros:

• "Sam (one of the agent from Moving Places) has been great for me and my wife."
• "All complaints and repairs are either actioned quickly or sound advice is given on what we can do."
• "I was impressed by their professional yet friendly manner and signed up with them without hesitation."
• "Our agent Lizzie was very helpful and generous about our housing situation."
• "Any problems that I have had in my property have been dealt with quickly and efficiently which I have been impressed by."
• "Emma was good throughout the process and stayed contactable in every process."
• "Amber was fantastic in helping with every request!"

Cons:

• "They are only after £££££ - did not find one single person in that office I could describe as competent."
• "From my experience, this is an agency that SHOULD NOT be trusted."
• "Stay clear of their service."
• "Absolutely shocking service STAY AWAY!"
• "They rely heavily on students being too busy to call, and too busy to travel to their offices. They ignore emails, and don't call you back."
• "They broke multiple tenancy laws during our time dealing with them and lied to us."
• "The attitude towards the tenants is extremely rude."

Property Management

Pros:

• "Moving Places have been a tremendous support to me over the last year both with respect to lettings and property purchases."
• "I had a superb experience with Moving Places. Highly recommend to any student seeking accommodation."
• "Top performance agents that will put a smile on your face!"
• "Really helpful and cooperative estate agents."
• "I have been using moving places for the past 5 years. The team are professional and helpful."
• "We needed to move from France to UK during Covid. Dev @ Moving Places was excellent in helping us to view the property remotely and helped us to make a smooth transition."
• "The team at Moving Places have been extremely professional and accommodative."

Cons:

• "Then half way through our tenancy we messaged our personal agent who replied saying she no longer worked there and that it wasn’t her problem?"
• "They came knocking on the door with no notice whatsoever... and demanded that I move out of the property."
• "Moreover, they didn’t keep my deposit on the Deposit Protection Company, until the day I asked for getting my money back. THIS IS ILLEGAL!!!"
• "They charge tenants for no reason even the damages were made by the previous tenants; they will never care if it’s your fault or not even if you have evidence to argue with them."
• "They put me in another property that was horrendous as 'compensation' but did not mention that I had to compromise and go without heating."
• "Our property was also missing vital things such as a fire blanket... slightly illegal don't you think?"
• "They only care about the money."