WatchHouse Seven Dials Reviews Summary

Customer Service

Pros:

• "We received exceptional service from one staff, Lubi."
• "Special thanks to Cima who is the most amazing and energetic waitress I have ever seen."
• "Team is always very friendly and easily approachable."
• "Friendly staff, a beautiful place and amazing coffee."
• "The staff were incredibly friendly and attentive."
• "Everyone is really friendly and I would definitely visit again."
• "The staff is very friendly, cheerful and knowledgeable."

Cons:

• "Table service was okay, second order took veery long."
• "Food and coffee are OK. Poor service though, they charged us for things we didn't order."
• "Some of the staff extremely rude."
• "Staff is very rude, my drink was made with dairy milk(ordered soy as I’m intolerant to lactose)."
• "Visited a while back so may be less relevant now but the female American manager(?) working here was cloyingly unpleasant and the atmosphere among staff seemed strange."
• "Staff seemed far to rushed off their feet."
• "Staff seemed disinterested and frankly bored with their job."

Coffee Quality

Pros:

• "The coffee was really good."
• "The coffee was good and nicely presented."
• "Coffee taste is not perfect, but superior to other coffee shops in the city."
• "The coffee is delicious and so was the eggs Benedict I had."
• "The coffee wise was amazing and unique."
• "The batch brew was one of the best coffee's I've tasted recently."
• "Their coffee is the best, the pinnacle of coffee."

Cons:

• "When the flat whites came, they looked great; however the espresso extraction was far off how it should taste."
• "Coffee served cold."
• "Only downside was the coffee itself, which was not really great (I took a flat white and it was burnt)."
• "As a coffee lover critic, I must say that I was slightly disappointed with the extra shot latte I had at this particular coffee shop."
• "The coffee arrived tepid/cold."
• "Ordered an oat milk mocha, which tasted very bitter and not like a mocha at all."
• "It had little taste and it was as if there was no milk."

Ambiance & Atmosphere

Pros:

• "I loved the ambiance of this place. The food was delicious, fresh, drinks were warm and cozy."
• "Great service and atmosphere."
• "The atmosphere is great. Highly recommend for small to medium size parties."
• "The interior was very minimalist, radiating a calm energy."
• "The decor and atmosphere was lovely and relaxed."
• "Enjoy the relaxing ambience and staff are super nice."
• "The cafe had really calm and cosy atmosphere."

Cons:

• "Not best pleased however to be kicked out into the rain/cold because of their '90 minute table policy'."
• "Got kicked out (in a polite way) after about 10 minutes because tables are only for those who wish to dine in."
• "so sad 😔 this used to be a cool coffee shop with comfy sofas and fast counter service. now in 2022 it's turned into a restaurant that happens to sell coffee."
• "They've clearly invested a lot of money in redesigning and refurbishing what used to be TimberYard, but it feels a little sterile and lacking warmth."
• "Not the best overall ‘vibe’ though especially if you’re sitting downstairs."
• "Love the coffee but it is overcrowded especially when seated next to the entrance."
• "Wanted to sit outside but were told by the waitress that they didn’t have a space for our group and they only allow for two chairs at the table."

Food Quality

Pros:

• "Our cakes were lovely."
• "Sweetcorn fritters were amazing."
• "Eggs benedict delicious- the pulled ham was beautifully sweet and eggs poached to perfection."
• "Ginger loaf - perfect texture, delicious loaf with fantastic not-too-sweet icing."
• "Food was great and very tasty."
• "The Walnut and Coffee financier was a banger."
• "The avocado toast was so well flavoured - the balance was perfect."

Cons:

• "The ginger slice was sort of dry and the cream did not seem very fresh."
• "Zero stars for the bircher. Personally I found it inedible and paid and left without eating it, it was almost savoury which was confusing."
• "Sticky toffee loaf was a bit dry."
• "Protein pancakes were out of stock unfortunately."
• "Food was greasy, lukewarm and average at best."
• "Food wasn't anything exceptional or different (same with the coffee)."
• "First I had a horrible experience with a very burnt chicken burger."

Pricing & Policies

Pros:

• "And not expensive at all."
• "Good value for the West End."
• "Milk alternatives are free."

Cons:

• "It was not even filled up to the top and it cost £4."
• "Food is lovely but think this is called Watchhouse as you need to watch what you are charged."
• "They charged £5 for the bacon but £6 for the 2 slices of bread!"
• "Coffee prices are not exposed:3.75£ for an espresso, coffee is still there, impossible to even finish it."
• "Kind staff, but after paying 4 pounds for a coffee I got kicked out after less than 1.5h because of their '90 min laptop policy rule'."
• "This place is very overpriced for the quality."
• "The 90 minute max seating rule is a bit annoying, but understandable."