Carluccio's Reviews Summary

Service

Pros:

• "Service was exceptional."
• "Stand out feature were the staff, who were warm, welcoming and accommodating."
• "The staff is very warm and friendly."
• "Service was good and the food spot on."
• "The staff were polite & friendly and the service prompt."
• "Service was excellent, orange juice freshly squeezed, delicious porridge."
• "Service was very quick and attentive."

Cons:

• "It took the waiter almost half an hour to take the first order for the drinks."
• "Staff not very attentive of customers."
• "Service was slow but friendly."
• "Serves was very slow."
• "The service on the Saturday afternoon I went, was very slow and poor."
• "Service was terrible though....it was a busy night. Waitresses were nice enough but not apologetic about the very slow service."
• "The service was appalling."

Food Quality

Pros:

• "The food was also amazing with the server giving a full ingredient list to one of my friends with allergies."
• "Burger was out of this world. So juicy and extremely tasty."
• "Our food was delicious."
• "The dolcettis are to die for, the warm mini donuts filled with pistachio and white chocolate are the best things I ever ate."
• "Really tasty food - the calamari and sea bass were especially delicious."
• "The pasta was absolutely delicious. Good portion too."
• "Food was delicious even we order a lot we finished it all."

Cons:

• "What arrived was bland and unappetising."
• "The chicken milanese lacked flavor but the burrata was good."
• "The steak was dry and after complaining they brought another one after the waitress was rude to me."
• "The goat's cheese salad looked sad and old."
• "Calamari looked like they were bought from Asda."
• "Disappointing seafood risotto with all the seafood being rubbery and tasteless."
• "The steak didn't have much in flavour and it was served with fries that looked like £1.49 fries from McDonald's."

Value for Money

Pros:

• "And it's not crazy expensive."
• "Absolutely fantastic. We ordered two course special which cost around £10 each."
• "For South Ken this is decent value and very family friendly."
• "Food here is reasonably priced."
• "The set menu is also very reasonable."
• "Price-quality-location: excellent."
• "Great value for good Italian food in this part of London."

Cons:

• "I expect more for 77 pounds (2 persons)."
• "No stars for the dish. We went for an afternoon vanilla ice cream. We ordered two scoops each and were served with portions that were the size of less than two teaspoons."
• "They have an very funny difficult approach with their policies they would not help when I asked something go switch in breakfast menu."
• "Expensive for what it is."
• "Absolutely baffling that they served something so sad looking and charge £17 for it."
• "I think it's a bit on the expensive side for what you get."
• "High bill for mediocre food."

Ambiance and Cleanliness

Pros:

• "Nice interior, bright and airy with lots of window light."
• "This clean and welcoming restaurant in South Kensington just across the road from the tube station and bus stops."
• "Absolutely stunning restaurant."
• "The place itself is very nice and neat. I've actually seen the staffs cleaning the place very well in relation to COVID 19 protocols."
• "Large modern dining room that makes full use of the natural light via its all glass frontage."
• "Classy look and feel in the restaurant, yet very homely and welcoming space."
• "Inside bright and cheerful with a good view of the street if you enjoy people watching."

Cons:

• "The overall experience was a let down."
• "Unlikely to be visiting in the future."
• "Very disappointing visit as a vegan."
• "I won't be going back."
• "The positioning of people at tables and the wait. I felt squeezed into the table and the chair."
• "The room is crowded as well as loud."
• "All the tables are arranged closely in an open area so noise is an issue."