Address: 175 Dudley Port, Tipton, DY4 7RG, United Kingdom
Phone: +441216015256
Rating: 3.3
based on 134 reviews.
Party Hosting
Pros:
"The birthday room was not only lovely but also spotlessly clean, creating a perfect environment for the little ones to have a blast."
"The team was so accommodating, allowing us to bring our own cake beforehand."
"Just had our daughters 7th birthday party here and we had an absolutely brilliant afternoon."
"Thank you to the all the individuals who work at monster mayhem for making my daughters joint birthday party a success."
"Huge thank you to the whole team at Monster Mayhem for making my daughters birthday party AMAZING."
Cons:
"DO NOT BOOK! Absolutely horrendous! We booked for a birthday party. The staff rushed us out 20-minutes before our party was due to end."
"My neice had her 7th birthday party here, the staff were asking for the children to be kept calm, the mascot was a child herself and was petrified and hid in the corner."
"Couldn't sing happy birthday after taking kids there for a birthday. Didn't pay for a party but took the kids out after school. Was asked by staff to stop singing as I didn't book a party there."
"Attended a party here today and although my children enjoyed themselves this place wasn't up to the standard of other play centers we have attended."
Facilities and Cleanliness
Pros:
"Prices are cheap for what they provide. Plenty to do. Even have a Lego room! Toilets on site. Plenty of seating areas looking directly at the play area."
"Lego room was good not many people there some kids were a bit rude and did swear a bit but on all of that it was good!"
"It's a great place, clean and lots of activities for the kids."
"Was very impressed with the cleanliness of this place, a lot of soft play centres can be quite dirty."
"This is a nice cheaper option for a play centre, however it's more long rather than wide like other centres so can fill up and get jam packed really quickly."
Cons:
"Absolutely disgusting place was filthy, cobwebs everywhere dust piled high, floors needed a good mop. Bins full and the only 1 toilet available in ladies had pee all over back of seat and dirty."
"First time using this soft play and won't be going back. On arrival, staff were on their phones/laptop. No proper greeting or induction like other soft plays I have used. The place wasn't clean."
"Don't bother. Terrible. Took my kids drinks off them when we went in because they don't allow drinks from outside (Apparently) yet there were people in there with bottles of juices and big bottles of coke."
"Absolutely vile! AVOID! Do not take your kids there! Soon as we walked in the girls behind the counter made it very obvious they were talking about me and my husband."
"Play area ok but nothing special,, very dirty floors (need a very good hoovering and washing)."
Food Quality
Pros:
"Food was OK though, good value really."
"Just had our daughters 7th birthday party here and we had an absolutely brilliant afternoon. The staff were so friendly & helpful to everything we needed and the food was great - all the children were really happy."
"All the children and adults left happy and not to mention how delicious the food was too!"
"Ordered 2 medium pizza meals so it came with 4 pizzas, all 4 pizzas had green mould on and in the base!"
"Food tastes like deep fat fryer grease and its awful stepped in more puddles in the play area than outside."
Cons:
"They didn't have space in their fridge for a cake, so it had to sit out in 30 degree heat. (food hygiene issues are evident)."
"Ordered 2 medium pizza meals so it came with 4 pizzas, all 4 pizzas had green mould on and in the base! Manager ran off into the back saying it was from the pan but it was inside the dough!"
"Absolutely terrible experience visiting this place, the manager/owner has no discernible customer service skills; she's rude and aggressive."
"No hygiene whatsoever. Over priced and food wasn’t tasty."
"The first impression is last impression the manager is a rude woman when u ask what is Ur good name she refused to give u the name said I do not want to tell u my name even another the place is very small for the price of 12£ for two 4 and 6 years I have bad experience and my children were not happy at all not recommended the place need to fully investigate for cleaning services is very poor and the poor attitude of the manager request the authorities to send her for training how to deal customer in first place."
Staff and Customer Service
Pros:
"The manager and staff were so warm and friendly throughout the entire event. They made sure all the kids were having a great time and attending to all their needs."
"would give a 10 if possible, amazing and friendly manager and staff and play area for the children with plenty to keep them occupied."
"Staff were very friendly, prices a bit higher than others in the area but the place is bigger and better."
"Lovley place for kids to play fresh halal food and very friendly staff especially the 2 girls who served us."
"Great place. Good value for money. We'll run by the staff. Tables cleaned. High chairs cleaned. All of the staff were very helpful."
Cons:
"DO NOT BOOK! Absolutely horrendous! We booked for a birthday party. The staff rushed us out 20-minutes before our party was due to end, as well as hovered around our party to pressure us to leave, long before our time was over."
"Came to this place today for the first time and it's our last. We literally stayed 30 mins and left, toddler area very poor all there is is balls and a slide and has steps to get in and out which I don't think is very safe to be honest."
"Manager very nasty and rude. Very dirty such ashame as kids liked it. My child has autism and got very upset over the manager shouting at as his daddy."
"This place has great potential but there is a lot to be desired; Staff can be very blunt and not very approachable."
"The softplay area for kids is amazing! 3 levels, and a ball pit too. My son (5 years old) thoroughly enjoyed himself for over an hour. There is a small party room, and a cafe area with tables and chairs. The coffee could do with using different beans imho as the taste of the latte was a bit too roasted/ burnt tasting."