Address: Darlington Rd, Durham, DH1 3QN, United Kingdom
Phone: +441913757651
Rating: 4.2
based on 153 reviews.
Food Quality
Pros:
"The food is darn good, the staff is pleasant, and the atmosphere is delightful."
"Meals here are amazing, staff are brilliant, and the atmosphere is great."
"Beautiful food and very professional staff thank you all very much."
"The food was nicely presented and tasted great."
"Medium steak cooked to perfection pink no blood."
"The food was fresh, beautifully cooked, and really tasty."
"The food is great (especially the belly pork when available)."
Cons:
"Very disappointing sent it back and left disappointed had a similar experience a few years ago shall not be going back."
"Food substandard nothing special about it at all."
"No fish fingers! run out, only 12.30, not impressed, not much ice left for cold drinks."
"The steak was very average at best."
"The food was bland and overpriced."
"The oil used in the salt & pepper calamari definitely tasted overused."
"The Yorkshire pudding was pre bought in was like cardboard."
Service
Pros:
"We were presented with a lovely cappuccino and a friendly service."
"Always friendly service with a smile when me and the girls come in every month for our monthly girls dinner evening."
"Very impressed with Marten who was very attentive to our needs."
"Staff so helpful and friendly."
"Staff were friendly and obliging."
"Waiting and bar staff are delightful, simply DELIGHT."
"Excellent service and the chef was very accommodating with my dietary requirements too!"
Cons:
"The management make you feel so unwelcome you feel like that you’re in trouble with the schoolteacher."
"The bar staff looked at you as if you were an inconvenience, obviously forgetting they work in the hospitality industry - suggest a customer service refresher course!"
"I feel sorry for the staff baring the brunt of unhappy customers when it is really down to the chain who are supposed to be providing quality."
"Bar staff uninterested in serving you and then not listening to what you are saying."
"the waiter is rude and unhelpful, he then mutters under his breath and walks off."
"Staff were made aware of slow service and weren’t really bothered."
"Called to enquire about Sunday lunch and the waitress was so rude and unprofessional."
Atmosphere
Pros:
"The inside of the pub was modernly decorated and it also felt cosy and had a warm atmosphere around."
"Always made to feel very welcome."
"Welcoming atmosphere, friendly and helpful staff."
"Fairly pricy but the staff are friendly it has a nice environment."
"Nice food quiet environment, friendly staff reasonable prices what more can you ask."
"Simply stated, it's part of a chain, but it has the vibe of a local hangout."
"The place and Atmosphere was nice and relaxed, clean and very chilled to be there."
Cons:
"They no longer have free wifi."
"For some reason they kept the two sets of double doors wide open, people were sitting with coats on eating food."
"But my current bugbear, they want you to use a QR to order your food, but you can't get a signal nor do they provide adequate wifi."
"Table was sticky not cleaned properly."
"Looking around the place it looked tired and dirty."
"Only disappointment was the hot drinks facility was not working on our visit."
"We were made to feel quite inadequate because our phones didn't do the track and trace scan."
Value
Pros:
"Good value for money would try again."
"Food was good and good value for 2 courses."
"The food and the service were very good. I particularly liked the onion pickle."
"Great variety on the food menu, and prices are very reasonable."
"All Sunday lunches were very good value, tasty and certainly ample food on the plate."
"The price of the course was excellent."
"Main courses (and especially the deserts) are spectacular and very well priced with reasonable portions."
Cons:
"The food is nice and granted isn't as nice as the price they ask for you do get a large sized portion."
"Below is my pre-pandemic review where I left a 5 star review. Since then we had multiple visits all with great service and food. But on our last visit after indoor dining has opened up again in the UK, I have to say, the pub has gone down in standards."
"Nice Sunday lunch however menu advertisers buy a main meal and get a dessert for £2.50, however when we went to order was told it was £4.79."
"Also the price for drinks were horrendous £7 for a large wine !!"
"The beef wasn't £8.99, it was about £9.89, not the £8.99 I was told over the telephone."
"All in all it wasn't worth the money I spent because I came out still feeling hungry."
"All food we got was definitely all from frozen produce."