Address: North Rd, Chester-le-Street, DH3 4AJ, United Kingdom
Phone: +441913871162
Rating: 4.2
based on 184 reviews.
Accommodation
Pros:
"A lovely spot, clean comfortable rooms, and ours was very spacious."
"Our room was comfortable and our evening meal was exceptional."
"The room was quite nice, but in need of a little repair and maintenance."
"Room had everything I needed. And was very clean."
"The family room we stayed in was perfectly adequate. Nothing too fancy, but spacious, modern and decent en-suite."
"The bedroom itself was of a generous size and was clean and modern with a touch of boutique style."
"Rooms are spacious, beautifully decorated with en suite & towels."
Cons:
"Been awhile since I was in the place, and it will be a very long time before go back, ok dog friendly, but my partner is allergic to dogs, place was smelling of dogs, didn't feel comfortable at all."
"The only complaint - which to be fair, is not really their fault - is the upstairs was sweltering!"
"First room very hot, poor window ventilation."
"The wardrobe had a shelf for the tea/coffee which meant you couldn't hang your clothes up."
"Definitely not a 4 * hotel Damp and mould in / on window and blinds, bed was soft and lumpy."
"Hair in the bed, bath and the windows had black mould engrained."
"The room was ok but the white boutique furniture just looked Grubby rather than plush."
Food
Pros:
"Great food. One steak and ale pie one three pigs. Hot and delicious."
"The food is great, there's a good choice all fresh cooked."
"Really good food cooked in an open kitchen, food was brought out piping hot and in good time."
"Black pudding scotch egg is excellent, as were most of the starters."
"Food and service were fabulous!!"
"Food was lovely and great beer selection."
"The food was delicious."
Cons:
"Service was rubbish waited ages for food and for anyone to take our order."
"Although we were in good time most items on the buffet table were gone, and had to wait 10 minutes for coffee."
"The roast potatoes were frozen and there was no mint sauce found this very disappointing."
"There was a problem with every single meal we had."
"Bar prices, nearly four pound for a flat lager and over two pound for a small coke, spoilt our visit."
"Food was a bit of a let down, hence the 3☆."
"The food was no better than average pub fayre, although not bad value."
Service
Pros:
"All the staff are friendly and helpful and I would definitely recommend anyone to stay here."
"Staff are really friendly and nothing is too much trouble."
"Staff are great very friendly helpful and professional."
"Sam looked after us so well whilst we were celebrating best friends birthday!"
"Evening bar staff very pleasant and helpful."
"The staff were very polite and nothing too much trouble."