Flat White Kitchen Reviews Summary

Food Quality

Pros:

• "They do the most delicious gluten free brownie and gluten free raspberry and polenta cake."
• "The avocado, poached eggs, chilli and coriander on sourdough bread was out of this world."
• "Ate the best avocado toast money can buy! (Recommend the one with salsa Verde!)"
• "The sweetcorn fritters with avo and poached eggs, they were huge and delicious but so filling!"
• "Half stash of pancakes, omelette with salmon and avocado with poached eggs are simply divine."
• "Absolutely amazing food."
• "The Korean chicken sandwich is spectacular, as are the eggs Benedict."

Cons:

• "The claim of exquisite food is not true, quite unfortunately!"
• "The French toast seemed cheap and the bacon on it tasted very cheap."
• "Affogato obviously had to wait to be delivered from Italy - ice cream melted and coffee became tepid."
• "Hot chocolate was bland and watery, tea used a tea bag, not loose tea."
• "The pork wasn't particularly well cooked (almost boring) and the broccoli slightly unpleasant."
• "Pancakes were more like undercooked English scones."
• "The lemon ginger tea was too sour because they put too a whole ginger in it."

Service

Pros:

• "Staff were really nice and friendly."
• "Great atmosphere, friendly and helpful waiters."
• "The staff are friendly, and efficient."
• "Great service, friendly staff and well presented and cooked food!"
• "Lovely friendly helpful staff."
• "The staff were first class too!!!"
• "The service was excellent, everyone is lovely and friendly."

Cons:

• "The service could be a bit friendlier."
• "We were left waiting much longer for our drinks than expected."
• "Asked for the alcohol menu and had to get up and ask for it again after waiting 15 minutes."
• "Customer service is bad, it seems that the waitress don’t know how to speak gently and politely."
• "The service, however, was terrible. The waitress kept zoning out and we had to repeat our order twice."
• "Service poor."
• "The bar staff are very unwelcoming."

Atmosphere

Pros:

• "Interesting interior, nice location."
• "Great vibes and soo aesthetically pleasing!!!!"
• "Nice cafe in very historical center of Durham."
• "The place is oozing with character and charm with very friendly and helpful staff."
• "Trendy rustic atmosphere."
• "The place is really welcoming and cozy. Is full of wooden old elements, which give the atmosphere more historical, which fits the area around."
• "An artsy atmosphere, reminiscent of other University cities, squeezed into this tiny space, this really is a little capsule of tranquillity."

Cons:

• "The main door into the cafe needs sorting, constant banging when the door is opened by other customers and it’s not a place to relax at the moment."
• "Dogs sitting on seats alongside owners eating meals? Not pleasant or very hygienic and staff did nothing to curb this."
• "The majority of the cafe is extremely dark, the table we were on was very sticky."
• "Since it's small and always really busy it can get really, really warm in there."
• "You will be ignored, treated as a 'non-profitable customer' and prepare to wait for your coffee and cake as long as for a 5 course dinner."
• "The ambiance was nice and calm, and the actual sitting area is lovely with nice pictures (artwork) hanging on the walls."
• "The interior is very sleek and I love all the plants."

Price and Value

Pros:

• "Well worth the ten minutes or so we had to queue to get in."
• "Probably the best coffee I've had in the U.K. Thus far, and the food I ordered was well worth the wait."
• "Absolutely one of my favorite brunch and breakfast places in Durham. It is so lovely."
• "Beautiful little place, had to queue as they didn't take bookings but it was well worth the wait."
• "A must for Durham. Beautiful food at a great price."
• "Prices are not really that high for the actual food you are getting."
• "Beautiful food at a great price."

Cons:

• "A nice place but very expensive for what you get."
• "Not worth the queues and could do with more substance over style."
• "My friend and I both had one of the toasties and whilst they were tasty, we thought that for what you got, they were a little on the pricey side."
• "I have knocked a star off purely as I think the prices were maybe just a little bit over what they should be."
• "It is expensive - think £20 per head."
• "The coffee is decent but the food is expensive."
• "Food was way overpriced."