Okells Garden Centre Reviews Summary

Cafe & Restaurant

Pros:

• "Fantastic cafe serving brilliant food and lovely coffee."
• "Lovely coffee shop ... coffee and cake or stay for lunch."
• "The food in the cafeteria is well presented and delicious."
• "Lovely cafe tea room providing great selection of food."
• "The cafe has melt in your mouth scones and good coffee."
• "Had a lovely breakfast in the restaurant as well."
• "Great cafe serving good food cakes and excellent coffee too."

Cons:

• "It's the food that I was very disappointed in, coronation chicken sandwich looked like it had been thrown on the plate."
• "Covid regulations are great, however the food and cafe is not."
• "The quality of the food, coffee even the service has deteriorated noticeably during this year."
• "Most are massively over priced. Definitely one of the more expensive Garden Centres around."
• "The welsh rarebit is over £6 and for that you get one slice of toast....overpriced to say the least."
• "Ordered the fish cakes, firstly the potato in the fish cake had no seasoning and was very bland, the tide must have been out when they went fishing as there little or no fish in them, for £10, very disappointing!"
• "Food is pretty good but some items i.e just under £8 for a jacket potato and filling do not offer value for money."

Service & Staff

Pros:

• "Friendly staff on the plant section. Who take an interest in giving you good pointers."
• "Staff very friendly."
• "The staff were very friendly and helpful in all aspects of my needs."
• "The standout just for me was the overall politeness of all the staff."
• "All staff friendly and helpful."
• "Staff are truly lovely and welcoming."
• "Staff very friendly and efficient."

Cons:

• "We had a waiter who barely grunted when engaged and had absolutely no interaction skills."
• "The staff seem to have changed and the ones still there seem very glum."
• "Unfortunately nobody was available to assist me putting it in my car, despite waiting nearly half an hour."
• "Apart from the cafes manageress the staff were unhelpful and disinterested."
• "Very poor service from the cafe side needs improvement."
• "Visited today with my wife and small dog Susie for breakfast only to find out that they have decided to treat dog owners as second class citizens."
• "Very expensive and didn't get in the restaurant because the queue was too long and the staff seemed stuck up and unhelpful."

Prices & Value

Pros:

• "There’s a varied selection of plants at reasonable prices."
• "Craft and gift shop. Always bargains to be had."
• "You can occasionally get good prices on items."
• "Good quality plants at reasonable prices."
• "It's not over crowded and the prices seem reasonable in the house shop."
• "Excellent selection of healthy plants and not overpriced."
• "The garden centre offers an excellent selection of well developed plants which appeared to be in good health."

Cons:

• "Lovely lovely place bit expensive."
• "Quite expensive though."
• "It's a bit expensive but apart from that it is good except for if you want something to eat the service was absolutely dire we had to wait for an hour to get two sandwiches by which time the tea was stone cold."
• "The plants were all beautifully displayed but the prices were exorbitant."
• "The garden centre prices however are expensive in all areas- cafe, gift shop and especially the plants, pots and ornaments."
• "Gift shop is excellent, if a little pricey."
• "Unfortunately, the prices are sky high which kind of put me off."

Accessibility & Facilities

Pros:

• "Very accessible."
• "Very disabled friendly too with easy access and plenty of maneuvering room for wheelchairs."
• "Disabled friendly, plenty of parking, and good access into the cafe."
• "Outside plant area is beautifully stocked and roomy enough for a wheelchair."
• "Ample parking area."
• "The garden centre and shops were well stocked and much was under cover."
• "Lovely garden centre with super variety of plants, garden delights and gifts, as well as a decent cafe."

Cons:

• "Lovely cafe, but very overpriced for what you get."
• "Nice flowers well spread out but FYI if you have a disabled person with you... they had no toilets for my mum she has a walking aid so she is not very fast so they just said no we don't have any, it was a very quick trip home."
• "The cafe currently is a really poor experience if you want a drink or eat relatively quickly."
• "However the ground is rather uneven in places making difficult to manoeuvre a lot of the time."
• "It's not cheap here, I always say, you get what you pay for, but I didnt think that was the case this day."
• "No vegan cakes or savouries for sale apart from a blackberry seed flapjack thing."
• "No point advertising gf if you're going to mix everything up in the kitchen."

Product Selection & Quality

Pros:

• "Very good garden centre offering large mature plants."
• "This is a lovely garden centre!"
• "Also has a good shop selling a lovely tange of home & gift items."
• "The garden centre gets 5 stars great range of plants, shrubs, trees etc."
• "Plants are in fab condition and clearly well looked after."
• "Lots of plants all well cared for."
• "Fantastic selection of plants and shrubs etc which looked healthy and well cared for."

Cons:

• "Definitely won't be returning there again in this lifetime."
• "Plants can be a bit of the costly side but certainly no more then say Wyevale."
• "The coffee is only available in small sizes, which is a bit disappointing, but everything else is fantastic (including the coffee itself)."
• "If you don't mind paying nearly £100 for a plain hanging metal plant pot then it's the place for you."
• "Most are massively over priced. Definitely one of the more expensive Garden Centres around."
• "Cafe was slightly higher priced than others, cakes were also very dry."
• "Prices are really high, though, for the plants, gifts and food / drinks alike."