King Sedgemoor Inn Cookhouse + Pub Reviews Summary

Staff and Service

Pros:

• "Staff are very friendly, however service is disorganised when busy."
• "Staff are great, breakfasts are excellent."
• "Really efficient, friendly staff. Good layout and soft play was clean and big- nice to see our kids having fun."
• "Lovely meal and great friendly staff."
• "The staff are very good and will always accommodate your needs if possible."
• "All staff are more than helpful, The food comes just as you hoped for when order it."
• "Staff were really helpful and lovely, made us feel very welcome."

Cons:

• "The manager wouldn't even listen to my husband explain that he was not feeling well enough to also go and order in person."
• "Staff who weren’t interested. Had to explain my order 4 times."
• "The customer service is very poor; on one visit the staff was rude and ignored me staying at the door for about 10 minutes."
• "Most unfriendly and not customer service focused at all."
• "The manager should really have her job questioned."
• "Very disappointed with our visit."
• "I was refused service for no reason, and I was left feeling humiliated and angry."

Food Quality

Pros:

• "The food was excellent and reasonably priced."
• "Me and my fiance went here yesterday. I had the mixed grill and Rob had the scampi and they were both delicious."
• "Food was brilliant for the value money over all most kind caring staff and lovely food we've tasted other half loved his bbq ribs best he's had."
• "The buffet breakfast was a hit (we stayed in the Premier Inn next door), and the evening meal we had was very good."
• "The food is good not great but which is what I would expect when paying £9 for two meals."
• "Food was a good standard, had the festive burger and have to say was spot on."
• "The food is fine, even good, and it's value is very good."

Cons:

• "All round overpriced disappointment. Never again."
• "The food was ok, nothing too special to be honest, I felt the portion sizes were adequate."
• "All food was very bland and tasteless."
• "Standard of food was terrible and was only lukewarm on arrival."
• "Unusually my steak was 50% gristle and her smothered chicken was cold in the centre."
• "The food was horrendous. The kids' meals were very undercooked."
• "Food off the main menu was good and kids lunch!"

Facilities and Cleanliness

Pros:

• "The pub was following all the government guidelines as far as covid was concerned and was very safe."
• "The toilets were clean which is always a treat :)"
• "Good layout and soft play was clean and big- nice to see our kids having fun."
• "Soft play is nice and clean. Only small feedback is that the soft play tables could do with numbers for ordering food."
• "The area is very clean."
• "The venue was clean and comfortable."
• "The bottles of tap water from the fridge are a great idea to keep the kids cool while they’re in the play area."

Cons:

• "It ruined Christmas for us, my wife missing out on seeing our grandkids. AVOID LIKE THE PLAGUE!!!!!"
• "We were sat by the play area and there was a really bad smell coming from the out of order toilets."
• "The toilet looked like someone had blown their nose on the wall."
• "Toilets were broken and dirty."
• "The toilet I used had a hole through the door so privacy was an issue."
• "The carpeted floor was sticky and dirty and the toilets are disgusting."
• "After standing at the door for 12 mins waiting to be seated we finally got to a table only to discover the seats covered in old food."

Value and Pricing

Pros:

• "You always know what you are going to get at Brewers Fayre. Not great quality, but a reasonable price."
• "Cheap and nicely cooked fry up breakfast buffet with unlimited coffee/tea."
• "We used a voucher we had through our door which saved us 30%, so decent value then."
• "Worth the very cheap price of £9.50."
• "Great value food in an easy to find location with plenty of parking plus there's a river walk next to it so you can walk off some calories if you need to free up some guilt lol!"
• "In and out in 45 minutes paid less than £20."
• "The food was good, but slightly let down by a grubby table (had to ask for it to be cleaned)."

Cons:

• "So the first thing I should mention that this is the first time I have had to pay and display to eat!!"
• "The play area used to be free but they now charge £3 per child which is a ridiculous price."
• "To then charge £3.50 for children’s soft play when the terrible food is so overpriced is laughable!"
• "Wings were expensive for what I got but still nice."
• "Food was really lovely (starters are pretty small for the massive price of them, but very tasty)."
• "The food here is cheap and cheerful, nothing special."
• "Went for a Christmas day meal... All for £40 - mental! Way better options around."