Gold Medal Reviews Summary

Staff and Service

Pros:

• "The staff are friendly and accommodating."
• "Staff was very helpful and polite."
• "They are also some of the friendliest staff have I have ever been served by."
• "the staff were excellent and I felt like they had a good routine going on."
• "Staff are all helpful and friendly which makes all the better."
• "Server and bar staff were friendly and efficient."
• "All staff pleasant and the manager is a true people person. Very helpful and friendly."

Cons:

• "Average food, poor bar service."
• "We were unhappy with the way we were greeted by staff initially."
• "Staff rude before we even got served."
• "It took the waitress half hour to clear my table."
• "the waitress had a face like a smacked bum."
• "One of the team leaders was snappy with the other staff and interrupted me while I was ordering."
• "Unfortunately very slow service."

Food Quality

Pros:

• "Food was absolutely beautiful, mixed grill was amazing."
• "Food was amazing."
• "The batter on the fish was nice and crispy and the chips and mushy peas were nice and hot."
• "Cheeseburger and some chips with onion rings which were really nicely done."
• "The food was good value."
• "Food quality and choice was outstanding."
• "The food was of a very high standard and tasted amazing."

Cons:

• "The patty was much smaller than the buns and the burger was quite overdone."
• "some of food was frozen it was mush on my plate."
• "Ribs we're dry as sticks and had very little meat."
• "Really disappointed with the quality of food for the price."
• "Chicken was a bit rubbery."
• "Curry was very poor stringy greisely beef."
• "Food was vile."

Value for Money

Pros:

• "Price as with other hungry horse pubs was very reasonable."
• "Very good value and great customer service as well."
• "They take Tesco vouchers too if you want even more of a bargain!"
• "Curry night is Great value for money."
• "Good value deals (we had the two for one burgers)."
• "food is excellent value for money."
• "Great value for money. My mum had the golden years menu she had gammon then apple crumble fall or £4:49 EXCELLENT."

Cons:

• "It's still a pub and money needs to be made... Erm believe I paid for the food that was to go on those tables along with extra drinks my guests bought."
• "Really disappointed with the quality of food for the price."
• "When we ordered food the portions had shrunk from the previous time we visited, yet the price of the food remains the same even though the portions were tiny."
• "Food was nothing special, would have done better going to Iceland buying and cooking it myself for a fraction of the price!"
• "Disappointed in the service and quality, very poor value for money."
• "The food was horrible, dry and felt like it had just been cooked a week ago."
• "They need to review the Xmas menu the food we were served off it was appalling, salty turkey and cold veg and a black Yorkshire pudding."

Ambiance and Environment

Pros:

• "Was lovely to sit And relax without the hussel and bussel of over crowded bar."
• "Nice new layout making it more open."
• "Covid measures in place so you do feel safe."
• "Lovely environment which suited our small party Highly recommended."
• "So warm and cosy and lovely views to look out onto if you manage to get the right window seat."
• "Place is spot on. Nicely done out, friendly and no knackers."
• "Refurb Very fresh and bright and has been kept that way."

Cons:

• "there is not enough disabled bays for parking when its busy thats close to the pub doors or on the flat."
• "Can be very rowdy at times."
• "Let down by inconsiderate smokers."
• "The ladies toilets were disgusting one door no lock One toilet blocked."
• "They have a major fly issue!"
• "For some reason on my visit is smelled like a retirement home for the elderly."
• "The tables were disgustingly sticky."