The Keel Row Reviews Summary

Atmosphere & Ambiance

Pros:

• "Such a relaxing atmosphere and the staff can't do enough."
• "Cosy homely atmosphere and dog friendly."
• "The atmosphere is so chilled."
• "Pub area and restaurant area both with unique and cosy atmosphere."
• "Wonderful homely, friendly pub with a warm welcome from the staff."
• "Lovely pub in a great location. You have the cramlington nature reserve in the front and the coast 3 miles behind the venue."
• "Perfect pace for a family meal. We struggle to eat out with 3 young kids but this place had a lovely play area inside the pub for the kids."

Cons:

• "The atmosphere was also dower. It didn't feel welcoming at all."
• "However this did nothing to enhance our eating experience."
• "Wasnt made to feel welcome at all by the lady who served us."
• "The area stinks of cigarette smoke and urine, clearly someone is smoking out in the back staff area and it's wafting through to the toilet area."

Staff & Service

Pros:

• "Waitresses lovely, nothing was too much trouble to them."
• "The staff were friendly and attentive."
• "Exceptionally friendly staff with a good sense of northern humour."
• "The staff are really friendly too. We would definitely go back."
• "Very friendly. Could not do enough for the customers."
• "The staff were very friendly and helpful and the food was superb and filling, definitely value for money."
• "Staff are very pleasant and helpful. Service very good even at busy times."

Cons:

• "Felt very rushed when ordering food we had only just sat down and not had chance to read the menu."
• "Waited ages between courses & waitress service was appalling. Food was very disappointing."
• "The staff weren't exactly smiley. They didn't come across as they were pleased to see us."
• "The waitress was informed and she went back in the kitchen then came back said it was the last pudding and just walked away. Terrible customer service!!"

Food Quality & Menu

Pros:

• "Really good prices also without compromising on quality or portion size."
• "The food has been fresh, delicious and portions very generous."
• "A good range of food and well presented and priced."
• "The food is amazing a good choice of menu options and all at a reasonable price."
• "Food is nice, home cooked style. Particularly recommend the ribs and mixed grill."
• "The food was fantastic I had the corned beef and potato pie and it was choc full of corned beef."
• "The food is all home cooked, delicious and fantastic value for money."

Cons:

• "Chicken Swiss came out and was very quickly sent back. Chicken had a very odd taste to it."
• "The home-made lasagne I ordered was anything but homemade and was frankly disgusting."
• "pulled pork was very very dry and I believe the Swiss chicken was a frozen meal."
• "Swiss chicken was swimming in grease."
• "The baked potato looked more like it came out of a microwave and was only half eaten because half of it was too hard to eat (over microwaved)."
• "When I tasted the veg and tasted the gravy it was disgusting, it reminded me of school dinner."
• "Very disappointed food quality not good, fish over cooked very dry."

Value for Money

Pros:

• "Prices not too high for very filling meals."
• "Highly recommend."
• "Food was delicious and an absolute bargain."
• "At todays prices thought our food was exceptionally good value for money."
• "It's excellent value for money too."
• "Good food at really competitive prices."
• "The food was lovely and reasonably priced."

Cons:

• "Went to this pub for the Christmas Fayre Menu & also for daughter's 10th birthday, was dreadful."
• "Sunday roast Overpriced in my view..Nice friendly staff..Food poor..."

Facilities & Accessibility

Pros:

• "Visited with my 8 year old German Shepherd along with my 4 month old German Shepherd pup to get him used to people and being out and about...were welcomed happily into all of the bar area, treats available on the bar, was a great introduction for my young pup."
• "This is a fantastic dog friendly pub (dogs welcome all day) and well worth a visit whether you're a local or visitor."
• "The Keel Row is a lovely family friendly pub, dogs are welcome in the bar and children have their own play area indoors and out, also a lovely beer garden for warm days."
• "Child and dog friendly with good disabled facilities too."
• "They have a little play park for little ones out the back and they have a play room inside too."
• "Nice play area for the young ones, plenty of parking."
• "Easy to get to, plenty of parking."

Cons:

• "The flooring and parts of the walls, certainly in the male toilets looks to be in desperate need of a deep clean."
• "Not keen on dog acceptance however. Don't think they should be near tables when people are having a meal."