Old Ash Dene Reviews Summary

Food Quality

Pros:

• "The food was cooked to perfection. My partner had surf and turf. He asked for rare steak and it was perfect!"
• "The food itself was very tasty and well presented on a sensible sized plate."
• "Food was great - hot and very tasty - staff were very polite and helpful."
• "Absolutely beautiful Sunday lunch. The size of the lunch was perfect. The beef was melt in the mouth and roast potatoes tasted homemade."
• "The food speaks for itself as it was really tasty and filling, while prices are suitable for the quality you expect."
• "Great food and value. Visited the Old Ash Dene for the first time today. The food was of a very good standard."
• "Lovely food but there are two in particular not very accommodating if you say can I have without chips or without ice cream very abrupt 'that's what it comes with' which is odd as was never like that before."
• "The meals here are not very good the burgers came with a very thick piece of bacon and fat which got lodged in my husband's throat and he nearly choked."

Cons:

• "Margherita pizza was good, hats off to the pizza chef."
• "Wouldn't recommend the lasagne it’s awful. I was expecting a real meaty lasagne for the price it was more like a frozen cheap meal."
• "The concept that a 'restaurant' can serve food that is of lower quality than me and my 7 year old make at home is laughable. The service was shocking."
• "The meal took over 40 minutes to arrive, and the steak n ale pie pastry was hard to cut. My lasagne was hot with little taste."
• "Very disappointing meal today, the burgers used to be lovely but now they where hard pink/red colour cheap & nasty I could not actually eat mine."
• "Lovley food best in ashington especially if u ask for the waiter Lee he’s the nicest bloke you’ll ever meet such a genuine bloke never complains always been spot on with me and my brother mad respect food is quick and nice and lee is always nice to have a conversation even got me a phone charger when I really needed one when my phone was dead and needed it to get home come every week now because of how nice this man is honestly u need to ask for him sorts u straight out."
• "Pizza didn’t taste like pizza at all, tasted like the tomato sauce went off last year, I would feel bad giving it to a homeless man."
• "Over priced not value for money I ordered Jacobs ladder now a ladder implies rungs so I was expecting a small RACK of beef ribs what I was served was ONE with chips and a small kfc style corn cob the beef was tasteless even with there 'special' sauce don't get me wrong I'm not adverse to paying good money for quality food but £11.49!"

Customer Service

Pros:

• "Never had such good customer service anywhere, thank you."
• "I regularly go to the old ash dene and the food never disappoints! I recently had my daughter's 1st birthday there and I can’t thank the staff enough for making it so special."
• "Been to the old ash dene for years & the staff never disappoint. They are amazing and always welcoming."
• "The service is always friendly and welcoming at Old Ash Dene. The food came out quickly and was delicious as always."

Cons:

• "I'm going to start by saying I wouldn't return to this building even if my life depended on it. I'd prefer to allow my skin to be melted off within a nuclear fallout than even seek refuge here."
• "Visited with friends and children. No one spoke to us when we walked in. We had to clean our own table. Food was very average."
• "Friendly staff, food as expected but definitely put off the food after seeing the pizza chef biting his nails whilst waiting for the pizza to be cooked."
• "I believe my experience was brilliant, I came for a birthday party and have been a regular for such occasions, staff are friendly, bar staff and serving staff are excellent and professional and kitchen staff are talented and amazing as the food was amazing."

Ambiance and Setting

Pros:

• "Nice setting, plenty of space and warm and cosy."
• "Just a great local. Clean, comfortable, plenty of indoor and outdoor seating."
• "This pub/restaurant is for all ages, has really good food, not expensive, a little kids area and really nice staff."
• "Lovely pub. Meals are fine for price. Lunchtime specials are ok but have had better elsewhere. Car park is sufficient. We've never been and not got parked."

Cons:

• "Get ready to embark on a gastronomic journey like no other as we step into the realm of Old Ash Dene, a restaurant where the beauty of food takes center stage."
• "Got worse table in venue. Next to toilets and kids area. Even though we booked. A couple in front of us who hadn't booked got a good table."
• "Our second visit was on Father's Day. Our first visit was okay so we went back. Bit of a disaster. It wasn't busy plenty of empty tables."
• "Very busy, lots of noisy kids, food poor. Butter chicken bagel was dry (bagel had not been toasted, tomato missing, 1 inch onion rings, about 10g of coleslaw); fish and chips, unknown type, dry chewy fish and greasy tasteless 'beer' batter."