Newcastle Beds Reviews Summary

Customer Service

Pros:

• "Absolutely amazing service from the two owners."
• "Greeted as soon as we entered the store by great staff members."
• "Listened to our needs and what we wanted."
• "The service was impeccable, Mr Sohail was super friendly and helpful."
• "Customer service was excellent and will 1000% return again."
• "Sohail was very helpful and gave us some good advice regarding maintenance."
• "Excellent customer service from showroom to delivery etc."
• "Great communication and very efficient on delivery - thanks Tom for assembling!"

Cons:

• "Make sure you 100 time check you are getting the colour you actually want as they bring you the wrong colour."
• "Bought his most expensive mattress and it's sunk all over the place, not willing to replace it."

Quality of Products

Pros:

• "Everything we changed exceeded our expectations."
• "The bed itself is amazing so luxurious and just perfect in every way."
• "We have had our hybrid mattress bed for one week. The quality is excellent."
• "The whole team went out of their way to accommodate our needs, including managing a very quick delivery."
• "I actually slept and yous were lovely and didn't push us to buy any specific mattress."
• "Very good quality beds. No pressure at all."
• "Upon delivery, there was a slight problem as the bed had been caught going up the stairs and the material frayed slightly."
• "Very reasonable prices for such great quality beds."

Cons:

• "Bought his most expensive mattress and it's sunk all over the place, not willing to replace it."

Delivery and Installation

Pros:

• "The bed was delivered within the 2 week time frame we were issued."
• "There isn't a better bed company out there that looks after its customers."
• "The 2 lads who assembled and installed the bed were great."
• "The bed was delivered extremely quickly and expertly assembled by two very professional and friendly employees."
• "The lovely lads Tom and Dan who delivered our bed were so friendly."
• "The delivery men reflected what we found in the store, polite, helpful & respectful."
• "Very efficient on delivery - thanks Tom for assembling!"
• "So friendly and very helpful. Definitely order again when need another bed."

Cons:

• "Upon delivery, there was a slight problem as the bed had been caught going up the stairs and the material frayed slightly."

Customer Experience

Pros:

• "You deal with the owners of this company all the way so you know its genuine from the start."
• "We walked into the shop strangers and came out friends….. support local."
• "The gave the best advice on what would suit me best and I honestly couldn't thank these Guys enough!"
• "Never felt this at all with Suby, in fact when our product was getting delivered, he delivered it and put the product up."
• "There was no pushy hard sales tactics at necastle beds which is rare these days as specially in the current climate."
• "The staff here are very knowledgeable, friendly and polite."
• "We walked into the shop strangers and came out friends….. support local."
• "Reallh enjoyed my experience here and my daughter cant wait to try out her new bed!"

Cons:

• "Make sure you 100 time check you are getting the colour you actually want as they bring you the wrong colour."
• "Bought his most expensive mattress and it's sunk all over the place, not willing to replace it."