"It arrived few days earlier than we expected which is a plus point. Package protected the item very well."
"Delivery was made within 2 hours of paying in the shop."
"Van turned up bang on time and beds were easy to assemble."
"Delivery was prompt and smooth."
"Delivery was on time and the guys removed our old mattress and all packaging too."
"The delivery went as planned and the team were extremely pleasant and efficient."
"Delivery was within days."
Cons:
"Make sure you are aware of exchange and return policies, if you are unhappy with your mattress the shop will not be able to do anything to help."
"Although the delivery service is good and free I feel very frustrated The Bed Shop cannot provide what I consider to be good customer service after having spent 700 pounds there."
"A bit daft that the fittings/castors are inside the bed so you have to open it up to get them out and once it's opened it wants to stay open until it has a heavy mattress on it!"
"The sales person WILL NOT inform you of this before you've paid!!"
Customer Service
Pros:
"Knowledgeable staff who really know their products."
"We were helped by Craig who was knowledgeable, patient and gave us great recommendations without being remotely pushy."
"Excellent customer service and value for money, with a wide choice of products."
"Manager at the store was very friendly and helpful."
"The salespeople were very friendly and helpful in the shop."
"Helpful and cheerful delivery men, no fuss to deliver up my second floor flat."
"Drew was very helpful, and able to answer all our questions."
Cons:
"Make sure you are aware of exchange and return policies, if you are unhappy with your mattress the shop will not be able to do anything to help."
"Although the delivery service is good and free I feel very frustrated The Bed Shop cannot provide what I consider to be good customer service after having spent 700 pounds there."
"The sales person WILL NOT inform you of this before you've paid!!"
Product Quality
Pros:
"I bought a bed and mattress from this Company in 2006 and still have the bed in excellent condition."
"We purchased a lovely wooden table and chairs for our kitchen and we are super happy with them."
"It's a wonderful mattress with firm support as well as comfort that we'd been looking for."
"The quality of the furniture I bought was excellent and the bed and mattress have proved extremely comfortable."
"I like the Harrison Spinks Bermuda because it’s hand made and natural fibres."
"Fantastic fast delivery, could not fault the service or the mattress, it’s amazing."
"The furniture we received were of lovely quality and as advertised."
Cons:
"Make sure you are aware of exchange and return policies, if you are unhappy with your mattress the shop will not be able to do anything to help."
"A bit daft that the fittings/castors are inside the bed so you have to open it up to get them out and once it's opened it wants to stay open until it has a heavy mattress on it!"