Address: Century Retail Park, Dalton Way, Watford WD17 2SF, United Kingdom
Phone: +441923690840
Rating: 4.2
based on 223 reviews.
Customer Service
Pros:
"The person who answered was very helpful."
"It's not often you experience an effective professional who is also naturally provides such a high level of a pleasantly personal experience from the one person."
"Mike was patient and gracious throughout our return to purchase."
"Our sales guy Anthony was a breath of fresh air compared to others we have spoken to recently in competing shops."
"Leonard, thank you for making us feel welcome in your shop. You were a great salesman."
"Nina Salimi was an amazing sales rep who had detailed knowledge of all things related to beds."
"I was recommended by my sister to go visit Furniture Village in Watford purely because of the sales service she was offered by Mike Shah."
Cons:
"First salesman not good kept on leaving us while approaching other customers running backwards and forwards found this frustrating."
"Furniture village is the worst furniture store I have ever bought from."
"No empathy of our situation nor have they been willing to chase their warehouse for a delivery slot."
"Customer service lacking hugely."
"During this time I have spoken to a very rude member of staff who gave us a telephone no to contact knowing this telephone was not in use."
"Im not wasting anymore of my time or my money on your sham of a company."
"Horrible customer service!"
Product Quality
Pros:
"The sofas all seemed to be of an outstanding quality and Graham ensured that when I did choose a sofa, buying it was a quick and simple process."
"Me and my partner went into furniture village Watford to look at some mattresses and get some ideas on different types as we have not purchased a mattress for a long time, a pleasant young lady Syan approached us, she explained about different types of mattresses and she made us try various mattresses and made us feel comfortable and the whole experience was enjoyable."
"A very pleasant shopping experience - bright store, friendly staff and a good range of sofas."
"Came during clearance sale and found our sofa instantly for a good price and fast delivery."
"We found the range and value for money available at Furniture Village were by far the best."
"Our previous leather sofa from Furniture Village has lasted 20yrs! So we returned to purchase a new one."
"The products are very good quality."
Cons:
"THERE IS A LOOSE CONNECTION. And it is damn obvious. Wish I could post a video to show everyone how rubbish the product is."
"Bought Lounge Floor Lamp from Furniture village, delivered yesterday we plugged in and my electricity tripped twice."
"An expensive sofa broken within 24hrs after delivery."
"Our sofas took twice the quoted time with no update whatsoever."
"Appaling quality and absolute disgrace of customer service. 0 stars. We bought a dining table and 4 chairs. 3/4 chairs delivered are FAULTY."
"Sells sofa's that cannot last 3 months of use, beware of purchasing any item."
"I bought a dining table of which 2 legs have fallen off and a matching cupboard and one of the legs is loose."
Delivery & After-Sales Service
Pros:
"Just purchased new bed, chest of drawers and wardrobe as well as 2 armchairs and a sofa and new sideboard and dining table and chairs. Very pleased with the service we received."
"Absolutely thrilled with the customer service by Mike Shah at furniture village Watford. He even arranged to loan my mum a sofa while she waited for hers to be delivered."
"Great service and very swift delivery. Ordered dining table, chairs and bench on Sunday…..delivered on Friday!"
"We were given a delivery slot of 7am-11am, the delivery men turned up at 7.45am, very clean courteous and professional."
"Finally got the table, it was assembled professionally in our home."
"They will arrive before Christmas too! Really happy with service and would recommend."
"Excellent service from Veera and very attentive after the sale also."
Cons:
"Ordered a very expensive sofa, was told 9-11 weeks delivery. On the 9th week I was told the sofa is ready so arranged delivery on Tuesday for the next day. Took the day off work for delivery only to be not informed that delivery had been cancelled due to there being a missing part."
"Experience at the shop is good. However customer service after they have your money is NON EXISTANT."
"The WORST experience! 4 days after receiving my order I reported an issue (loose connection in corner sofa)."
"I had an incredibly disappointing experience at this store. The store manager's rudeness was absolutely uncalled for."
"It is disconcerting to realize that a company we trusted for quality now not only sells subpar items but also responds in a manner that makes customers feel at fault for pointing out the flaws."
"Experiencing distressing and high-pressure customer service."
"The FV's supply chain is a complete shambles and they have no co-ordination/handshake between Stores and Warehouse."