Leith Bed Centre Reviews Summary

Customer Service

Pros:

• "So very smooth operation and great service."
• "Excellent service, excellent delivery time, excellent everything."
• "Amazing customer service. We were lucky enough to purchase a bed whilst the delivery truck was there."
• "The service & delivery was excellent. I would highly recommend this company."
• "The delivery guys phoned 30 minutes to advise of time of arrival and they put the bed together and tidy up the disposal."
• "Their delivery service is efficient and reliable and they will uplift old beds which is a very useful bonus."
• "Customer service is great and quality of products also."

Cons:

• "Second time I’ve used them and they’re really great. Quality and price is excellent. Dropped a star just due to some last minute delivery changes/issues and the fact I had to chase them but got there in the end."
• "I guess there’s no way to return an unsuitable mattress once you’ve started using it."
• "I would have given 5 stars if the delivery had been in the morning, which I was told it would be by the shop staff, the week before."

Product Quality

Pros:

• "Quality of furniture of very good quality. Staff friendly very helpful and professional."
• "Now I can tell that the quality of the mattress is among the best I had ever as our back pain goes away!"
• "The bed itself brilliant... Highly recommend leith bed centre."
• "It was good to find a really decent mattress at an affordable price."
• "Whilst I was assembling them I obviously had a chance to have a good look at the frames and support fitments and these are clearly of an extremely high quality as was the (medium firm) mattress so no issues there."
• "The mattress itself was extremely good quality and value."
• "The mattress we got is very nice and definitely worth its price."

Cons:

• "Unfortunately I found my own king size medium-to-firm mattress to be too firm and have had to buy a soft mattress topper to reduce the hardness."

Staff and Service

Pros:

• "Greg is always extremely helpful and has a great knowledge of the products."
• "The staff member Greg was super friendly and helpful with assisting me decide which awesome bed to buy on Saturday."
• "Staff left you to comfortably look around but were on hand when needed, knowledgeable and not pushy in any way at all."
• "I’ll start with the very experienced and friendly staff who give advice with no pressure for you just to purchase something you are not sure about."
• "The sales assistant was very knowledgeable and not pushy at all."
• "Connor was great very helpful and at no point did I feel pressured to purchase a bed from him."
• "The two men that came to my flat were very polite and friendly and I was delighted with their work."

Cons:

• "I bought a mattress last Saturday and so so happy about the service which I received. Guys were so helpful to deliver the new item the same day, also manage to drop to the second floor without asking. So proud of this company and will highly recommend them to all new customers. Much appreciated guys. Well done. All the best to you. 100% will be back to you. Thank you."

Value and Pricing

Pros:

• "We were given an unbelievably good price for it (better than what we’d researched online)."
• "The price was really good comparing to other places and online retailers."
• "I did a quick check to see if I could've got the same mattress cheaper online but I couldn't even match the price never mind beat it."
• "Good quality beds plus reasonable prices."
• "Prices are very competitive."
• "Better prices than we found online!!!"
• "I think I paid 60% off the r.r.p. (you know the price the big national chains charge)."

Cons:

• "My order was too small to qualify for free delivery, but the efficiency and convenience of the delivery service more than justified the £15 charge."