Address: Ashley House Annexe, Ashley Rd, Epsom KT18 5AB, United Kingdom
Phone: +441372742548
Rating: 4.0
based on 153 reviews.
Customer Service
Pros:
"First time visiting this centre and I couldn't find the store that I was looking for. I asked a young man who works there and he went out of his way to help find the store I was looking. Great First impression."
"Staff had always been great, worked in one of the shops, always good and happy to help with any problems."
"The building society I went into was very helpful and the staff were very knowledgeable and pleased to help me, which made my visit worth while."
Cons:
"Rude guards don't like bicycles being wheeled through."
"The mall security don't give much info on where stuff is."
"The parking machine didn’t return my coin, so I drove down to what I assumed was the help office only to be confronted by a very rude, aggressive and extremely unprofessional parking attendant."
"Went there today and had to leave due to excessive noice from some people banging on drums. Now there's load and beyond a joke and this was the later. Could not hear the staff in the shops so gave up"
Shop Variety
Pros:
"Unlike most similar shopping centers, it's still got a good selection/ variety of shops."
"Clean and bright with good loos and a good range of shops for food (Waitrose, M&S), clothes, shoes, health foods, stationery, toys, healthcare and beauty products."
"The Ashley Centre keeps vibrant and busy with all units full of quality shops, a rare thing in the era of declining retail on the high streets of the UK."
"Nice airy shopping centre has a good choice of shops most found usually in the high st with a few independents."
"Several stores like M&S, Sports Direct, but also nice cafes where you can stop for a coffee."
"It has lots of different stores, most of the high street stores are located inside or close by."
"A really fantastic shopping centre...They have a lovely selection of stores without too many empty shops either."
Cons:
"No changing spaces facility like the bentalls in Kingston."
"The centre itself is reasonable with a fair to average selection of shops."
"An indoor shopping mall in central Epsom with a, sadly, ever-declining choice of shops."
"Too much of the same thing, coffee shops, health food shops and women's fashion."
"It’s a simple shopping centre although lots of closed units now. It’s lost a lot of class over the years and it’s now a pretty average shopping centre."
"Very dead now. It used to be great when it had H&M and McDonald's."
"What a miserable outdated space, all the independents have been pushed out to be replaced by the same homogenised dross. The population of Epsom deserves better. Just dull."
Parking & Accessibility
Pros:
"Great parking on site, has all the shops you need with access to the high street outside."
"Perfect little mall with step-free access...Very large parking house with free parking on each advent Sunday (as per 12/2022)."
"Large multi storey car park attached."
"Parking above. Disability spaces near the lift area, quite Handy."
"Good range of shops and ample parking."
"I used the car park to attend the Epsom Playhouse, and there were plenty of spare places."
"Nearby parking is great as attached to a multi-storey car park."
Cons:
"In the hope the centre management read this. You have got 5 lifts and it took over 10 minutes to get from the 3rd car park level to the ground floor!"
"small, closes really early, and parking is a nightmare."
"Car Park leads into the centre."
"The Ashley center is a good place to shop but do not use the car park facilities."
"Car park review - Avoid. The staff are rude and you have to queue for a long time to get out."
"The parking doesn't have family parking space which makes it hard to get the car seat in and out of the car other than that it s an all in one shopping center with everything you might need"
"The only problem with this location is parking it's not great at all."
General Experience
Pros:
"Fabulous shopping centre with an amazing art gallery!"
"It's how shopping centres should be in my opinion, I'm fed up with trudging around large overpriced mammoth centres with really not much to offer but this little beauty is just fine 😁"
"The Ashley Centre is very vibrant and dynamic, with lots of colourful stores and a variety of restaurants, cafes, department stores, etc."
"Lovely area is nice shopping is under one roof."
"The place is always clean and litter free and the public toilets are an example to all others."
"Its clean, with a lot of fantastic shops and places that people like, and variety of shops too to suit a wide range of people."
"Nice shopping center. Lots of shops in the centre, so you can do your shopping no matter what the weather is outside."
Cons:
"The Ashley Centre promises the world and delivers very little."
"Not very exciting tbh, more like 2.5 stars ... This could do with some more exciting shops and an 'injection of flair'."
"If a fire or emergency ever happend exiting there are many different types of small businesses in centre of main walkway If people had to use this in Panic mode wheelchairs for the disabled plus many elderly slower walking younger people with buggy's and children DISASTER is waiting to happen."
"Sadly due to lockdown several units are now vacant."
"Went to costa. Once again a long queue & long wait."
"It's the last time my wife and myself ever go shopping in Epsom."
"Avoid this Shopping centre as they allow rapists to operate from there."